Customer Service Advisor

Jones & Chapman; Wirral; On-site; GBP 23,000 - 28,000; Full time

Job summary

A property management company based in Wirral is looking for a highly motivated Customer Service Advisor. You will provide property management and tenancy administration support to branches, landlords, and tenants. The role offers training toward qualifications and multiple opportunities for progression within a supportive and fun environment. Ideal candidates will have outstanding customer service skills and a detail-oriented mindset.

Benefits

Company pension

Employee discount

Life insurance

Referral programme

Sick pay

Wellness programme

Qualifications

• Positive, numerate, and detail-oriented mindset.
• Able to thrive in a fast-paced environment.

Responsibilities

• Provide property management and tenancy administration support.
• Coordinate and prepare renewal of tenancies.
• Liaise with contractors for repair/maintenance works.

Skills

Outstanding Customer Service skills

Solid administration skills

Organised and able to prioritise workload

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Job description

Overview

Customer Service Advisor

We are looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX.

As our Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.

What’s in it for you?

• £23,875 (depending on experience, plus an additional £1,000 once qualified)
• Support in training towards ARLA – NFOPP qualifications
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative , rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and prepare renewal of tenancies and liaise with contractors to ensure repair / maintenance works are carrier out in time and to agreed standards.

Skills and experience

• Outstanding Customer Service skills
• Solid administration skills
• Resilient , positive , numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Additional Benefits

• Company pension
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Wellness programme

Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors

Jones & Chapman is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.