Customer Service Advisor

InstaStaff; Willenhall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to provide outstanding service at the company’s Birmingham City center. You'll be the first point of contact for customers, manage complaints, and ensure accurate information. Ideal candidates will have experience in customer service and strong communication skills. The role offers varied hours and a competitive salary of £14.50 per hour.

Qualifications

• Experience in a similar role.
• Excellent communication skills both verbal and written.
• The ability to resolve queries and questions.

Responsibilities

• Handling inbound calls from new and existing customers.
• Act as first point of contact to all customers contacting the business.
• Processing applications.
• Responding to emails.
• Manage complaints.
• Provide high quality service throughout the customer lifecycle.
• Ensuring all accounts and information provided are correct.
• Inputting all details onto the inhouse system.

Skills

Customer service experience

Communication skills

Problem-solving skills

Job description

InstaStaff are currently recruiting for a Customer Service Advisor to join a company based in Birmingham City centre.

You will be responsible for delivering outstanding customer service and be the first point of contact for customers phoning up to renew or purchase the company’s products.

Responsibilities

• Handling inbound calls from new and existing customers
• Act as first point of contact to all customers contacting the business
• Processing applications
• Responding to emails
• Manage complaints
• Provide high quality service throughout the customer lifecycle
• Ensuing all accounts and information provided are correct
• Inputting all details onto the inhouse system

Qualifications

• Experience in a similar role
• Excellent communication skills both verbal and written
• The ability to resolve queries and questions

The department is open from 8am until 6pm Monday to Friday, you will work a mix of hours they will be 8am – 4pm, 9am – 5pm and 10am – 6pm.

The salary for this role is £14.50

This is a long temp temporary role, with the possibility of it going permanent for the right candidate