Customer Service Advisor

Finlay Jude Associates Ltd; West Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A national leader in the Water Industry is seeking Customer Service Advisors in the West Midlands. The role involves handling customer inquiries regarding water-related issues and providing exceptional service. Ideal candidates will have prior experience in customer service or call centers and strong organizational skills. This position offers the chance for permanent employment after a probation period.

Qualifications

• Previous experience in a Call Centre or Customer Service position.
• Confident telephone manner.
• Ability to listen and respond to customer concerns professionally.

Responsibilities

• Listen to customer concerns and respond courteously.
• Address issues related to water pressure, leaks, and outages.
• Manage inbound and outbound calls.

Skills

Customer-focused

Organisational skills

Attention to detail

Telephone manner

Proactive approach

Exceptional customer skills

Computer skills (Excel and Word)

Job description

Description

FJA are working with a national leader in the Water Industry , who are looking to recruit Customer Service Advisors. The role will be based out of their offices in the Walsall, West Midlands area. The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period.

We are looking for customer-focused, hard working individuals who have great organisational skills, a good attention to detail and great telephone manor.

Key responsibilities as a Customer Service Advisor :

• Listening to customer concerns, questions, or requests, and responding in a professional and courteous manner.
• Responding to customer concerns about water pressure issues, leaks, outages, or planned maintenance schedules.
• Inbound and outbound calls

Successful Customer Service Advisor will :

• Have previous experience in a Call Centre or Customer service position
• Have a proactive approach in how they work
• Confident telephone manner
• Exceptional customer skills
• Computer skills including Excel and Word

This role would suit someone looking to work within a customer service orientated environment or an experienced Customer Service Representative, Call Centre Agent, Call Handler or Customer Service Advisor.

If you are looking for a Customer Service Advisor role and want to work for a forward-thinking Company, then click on the 'apply now’ button. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.