Customer Service Advisor

We Manage Jobs(WMJobs); West Midlands; On-site; GBP 22,000 - 27,000; Full time

Job summary

A local Council in West Midlands is seeking a Customer Service Advisor to join their Corporate Customer Team. The position offers a unique opportunity to provide high-quality customer service to residents, requiring excellent communication skills, resilience, and proficiency in computer systems. The ideal candidate will have prior experience in a customer-facing role and be able to handle a diverse range of customer interactions. The role involves working flexible hours in a supportive team environment.

Qualifications

• Experience in a customer facing or contact centre environment for at least 12 months.
• Ability to work independently and as a team player.
• Maintain accurate records of enquiries and updates.

Responsibilities

• Handle enquiries and provide information about Council services.
• Deliver high standard of customer service.
• Assist customers in problem solving and advice.

Skills

Excellent customer service skills

Strong verbal communication

Active listening skills

Ability to deal with challenging customers

Proficient in using computer systems

Education

3 GCSE’s at minimum Grade C, including English Language

Job description

This is an exciting opportunity to join the Corporate Customer Team within the ACE Directorate as a Customer Service Advisor. The role represents a unique opportunity to join a dedicated, supportive and friendly team delivering a high standard of customer service to the residents of Sandwell.

Job Description

The role is working within our contact centre team dealing with enquiries and providing information and advice regarding a wide range of Council services.

We are looking for someone with excellent customer service and communication skills who is warm, friendly, professional and can also use their initiative. You will need the ability to deal with a diverse range of customers, some of which can be challenging, so there is a need for resilience, as well as the ability to cope with change in a fast-paced environment.

Key Requirements

• Previous experience working in a customer facing or contact centre environment for 12 months.
• Ability to work independently and collectively as a good team player.
• Exceptional verbal communication skills who can remain calm and professional.
• Proficient in using computer systems.
• Maintain accurate records of enquiries and resolutions, and update customer information records.
• A passion for helping customers and delivering outstanding customer experiences.
• Strong active listening skills with the ability to empathise.
• To be flexible to the needs of the service.

If you enjoy talking to and helping people, as well as problem solving, we would love to hear from you.

Hours

Working on a rota basis between 8.00am – 8.00pm Monday to Friday.

Previous applicants need not apply.

3 GCSE’s at minimum Grade C, including English Language or equivalent.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e‑mail to [e-mail]. For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs. Click here to find out more about our One Team Framework: Values and Behaviours. https://www.sandwell.gov.uk/WeAreSandwell/council/story. #WeAreSandwell