Customer Service Advisor

Workforce Staffing Ltd; West Bromwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading staffing agency in West Bromwich is seeking a Customer Service Representative to ensure exceptional service for valued customers. You will handle inquiries, orders, and complaints, collaborating with internal teams to enhance customer satisfaction. The role demands strong communication skills and the ability to thrive in a fast-paced environment, with prospects for career development.

Qualifications

• Excellent communicator with a passion for delivering great customer experiences.
• Thrives in a fast-paced environment, highly organised, and proactive.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Process orders, returns, and updates accurately within the CRM system.
• Handle and resolve customer complaints effectively using root-cause analysis.
• Collaborate with production, logistics, and sales teams to ensure customer needs are met.
• Follow up with customers to ensure satisfaction and maintain strong relationships.

Skills

Strong verbal and written communication skills

Excellent interpersonal and teamwork skills

Analytical and problem-solving abilities

Ability to prioritise and manage multiple tasks

Experience with ERP or CRM systems

Proficient in Microsoft Office

Job description

Customer Service Representative

Hourly Rate: £12.21phr - 14.00phr

Location: West Bromwich B70

Hours: 37 hours per week (Mon-Thurs 8:30am-4:30pm, Fri 8:30am-4:00pm)

Contract Type: Temporary Ongoing

Our client, a leading global manufacturer and distributor, is looking for 2 Customer Service Advisors to join their team. With an international presence and a reputation for excellence, they are committed to empowering their customers and communities to build better, safer, and more sustainable futures.

Due to continued growth, they are seeking an enthusiastic and motivated Customer Service Representative to join their West Bromwich team. This is a great opportunity to join a dynamic, supportive business where you can develop your career and make a real impact.

As a Customer Service Representative, you will play a key role in ensuring exceptional service and satisfaction for the company's valued customers. You'll act as a main point of contact, managing queries, orders, and complaints while liaising with internal teams to ensure smooth and efficient operations.

Key Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Process orders, returns, and updates accurately within the CRM system.
• Handle and resolve customer complaints effectively using root‑cause analysis to identify key drivers of issues.
• Collaborate with production, logistics, and sales teams to ensure customer needs are met.
• Follow up with customers to ensure satisfaction and maintain strong relationships.
• Identify opportunities to improve customer service processes and efficiency.
• Support continuous improvement initiatives across the business.
• Perform other duties as required to support the team.

About You

You'll be an excellent communicator with a genuine passion for delivering great customer experiences. You'll thrive in a fast‑paced environment, be highly organised, and bring a proactive, problem‑solving approach.

Key Skills and Attributes

• Strong verbal and written communication skills.
• Excellent interpersonal and teamwork skills.
• Analytical and problem‑solving abilities.
• Ability to prioritise and manage multiple tasks.
• Experience with ERP or CRM systems (desirable).
• Proficient in Microsoft Office.
• A proactive attitude and willingness to learn.