Customer Service Advisor

the West Brom; Welshpool; On-site; GBP 14,000 - 18,000; Part time

Job summary

A leading financial services provider in Welshpool is seeking a Part Time Customer Service Advisor to provide exceptional service to customers during branch hours. The ideal candidate will have a positive attitude, strong communication skills, and a genuine passion for helping others. This role offers flexibility and a supportive culture, along with various benefits such as holiday and pension contributions.

Benefits

175 hours holiday plus bank holidays

2 paid volunteering days

5% employee pension contribution

Life assurance

Yearly performance pay review

Discounted private medical insurance

Salary Sacrifice Electric/Hybrid Car Scheme

Perkbox account access

Flexible working options

Qualifications

• Demonstrates a positive and helpful attitude daily.
• Collaborates effectively with team members.
• Shows a genuine interest in customer needs.
• Communicates clearly and empathetically.
• Willing to learn and develop new skills.

Responsibilities

• Provides exceptional customer service.
• Handles customer queries confidently.
• Supports the local branch and community.
• Stays informed about products and services.

Skills

Positive attitude

Team spirit

Customer centricity

Clear communication

Empathy

Flexibility

Tech-savvy

Customer service experience

Curiosity

Job description

Part Time Customer Service Advisor

Location: Welshpool Branch

Salary: £17,117 per annum

Contract: Permanent

Hours: 25 hours per week (09.00 – 14.00, Monday – Friday / 09.30 - 12.30 Saturday)

What you’ll be doing

• Providing a service so good that our customers tell their friends and family about us.
• Being there when our customers need us in a way that suits them.
• Handling queries with confidence whether it’s about our products, services, or anything else customers need.
• Helping customers who are looking for their first home or are building up savings they can rely on, with a positive attitude.
• Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
• Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.

What we’re looking for

• Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
• An infectious team spirit who’s ready to collaborate and share ideas.
• A customer centric person who holds a genuine interest in customers and their needs.
• A calm, clear, and confident communicator who can get their point across and make other people feel heard.
• Empathy – you’ll need to listen, understand, and offer support to all our customers and colleagues.
• Flexibility – there’ll be times when we’ll need you to step up to help your team and other teams during busy periods.
• Tech‑savvy – you’ll need to be able to use a computer and work around our systems once we’ve shown you the ropes.
• Previous experience delivering great customer service.
• A curious mindset – you’ll be ready to learn and grow, open to challenges and developing new skills.

What’s in it for you

• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year.
• 2 paid volunteering days a year.
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, matched up to 10.6%.
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave.
• Life assurance provided by the Society at 4 times your salary.
• Yearly performance related pay scheme and pay review.
• Private medical insurance discounted when your time with us grows, with the option to include family members.
• Salary Sacrifice Electric/Hybrid Car Scheme.
• A Perkbox account – 24/7 access to perks, benefits, discounts, wellbeing tools and more.
• Flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom

We’ve been named one of The Sunday Times’ Best Places to Work – and we couldn’t be prouder. It’s a reflection of our warm, inclusive and supportive culture and how much we value our people.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. If you need any support with applying to one of our roles, get in touch at [e-mail].

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk