Customer Service Advisor

Right Now Recruitment; Warwick; On-site; GBP 27,000; Full time

Job summary

A leading recruitment agency is seeking a Technical Customer Service Advisor in Warwick. Candidates will manage customer inquiries, develop technical product knowledge, and provide support. Successful candidates will enjoy a full-time, permanent position with an annual salary of £27k and enhanced benefits in a supportive environment.

Benefits

Extensive training

Enhanced benefits

Exciting development opportunities

Qualifications

• Experience in a busy customer-facing role is advantageous.
• Strong systems skills are beneficial.

Responsibilities

• Answer a high volume of inbound customer calls.
• Process incoming orders and handle general email inquiries.
• Work with internal stakeholders to provide outstanding customer service.
• Develop technical product knowledge to assist customers.
• Use in-house systems to store information accurately.
• Provide aftersales support and identify spare parts.

Skills

Good attitude and people skills

Attention to detail

Problem solving skills

Experience in working with CRM systems

Interest in understanding technical products

Tools

SAP

Job description

Technical Customer Service vacancies!!!

Right Now Group is delighted to be exclusively partnering with an industry-leading manufacturer Hansgrohe to recruit a number of technical Customer Service vacancies within their existing Customer support Team!

Hansgrohe have created a visually impressive HQ in Tournament Fields, Warwickshire as they look to grow their already established brand in the UK and Ireland and further enhance overall customer experience.

Successful candidates will be subject to a first class working environment, extensive training, enhanced benefits and exciting development opportunities. So why not join an organisation who know how to look after their employees and can exceed your expectations?

About the Hansgrohe Group - Setting the Beat of Water. Since 1901.

With its brands AXOR and Hansgrohe, the Hansgrohe Group, based in Schiltach/Southern Germany, enjoys a reputation as a leader in innovation, design and quality within the bath and kitchen industry. The Hansgrohe Group stands for long-lasting quality products and for responsibility towards people and the environment.

Job Title: Technical Customer Service Advisor

Job Type: Full-Time Permanent

Hours: 37 per week Mon-Fri

Salary: 27k per annum + enhanced benefits

Location: Warwick - office based

Responsibilities

• Answering a high volume of inbound customer calls
• Processing incoming orders and dealing with all general email enquiries
• Working alongside head office and other key internal stakeholders to provide outstanding levels of customer service
• Developing technical product knowledge in order to provide detailed customer support and handle fault resolution
• Working with in house systems including SAP to accurately store information
• Providing aftersales support and identifying spare parts

Desirable Skills

• Good attitude and people skills
• Attention to detail
• Experience in working within a busy Customer facing role, office experience is not required!
• Problem solving skills
• Previous experience in working with CRM systems, or strong systems skills
• Interest in understanding and working with a range of technical products

Please Note: You must be available to start in January 2026