Customer Service Advisor

RA Bennett; Warwick; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading property management company in Warwick seeks an enthusiastic Customer Service Advisor to join their Lettings Department. The role involves providing property management and tenancy support, acting as a central point of contact, and ensuring exceptional customer service. Ideal candidates will have strong communication skills, the ability to work under pressure, and a commitment to customer satisfaction. Benefits include training opportunities and a supportive work environment.

Benefits

Full training and development

Colleague discount scheme

23 days annual leave

Qualifications

• Strong customer service skills and confident communicator.
• Ability to stay calm under pressure.
• Excellent negotiation and influencing skills.

Responsibilities

• Act as a central point of contact managing queries from clients.
• Coordinate urgent and routine repairs and maintenance.
• Provide a first-class service to maximise customer retention.

Skills

Strong customer service skills

Confident communicator

Good team player

Excellent negotiation skills

Excellent planning skills

Good analytical ability

Job description

Overview

Customer Service Advisor

We are looking for an enthusiastic and highly motivated Customer Service Advisor (also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Leamington Spa: Warwick. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

What’s in it for you as a Property Manager?

• Get full training and development
• A good understanding of the residential lettings industry
• Opportunity to undertake industry qualifications
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people / contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously with communication with landlords, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and experience

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aviva Digi care + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

RA Bennett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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