Customer Service Advisor

Pertemps; Warrington; On-site; GBP 20,000 - 24,000; Full time

Job summary

A well-known company is seeking a Customer Service Advisor in Warrington. You will provide excellent customer service, support customers through their journey via various communication channels, and meet call quality standards. Ideal candidates will have strong communication skills and previous customer service experience. The role offers training, a hybrid work model, and flexible working hours.

Qualifications

• Previous customer service experience supporting customers with their returns journey.
• Ability to provide right first time resolution to minimize repeat queries.
• Meet individual and contact centre targets based on call resolution.

Responsibilities

• Support customers through their journey via telephony, SMS, and WebChat.
• Take ownership of customer queries.
• Identify customer pain points.

Skills

Clear and concise communication skills

Listening skills

Time management

Problem solving skills

Ability to work in a fast-paced environment

Tools

PC systems

MS Word

Excel

Job description

Customer Service Advisor working for a well known company based in Warrington - WA3. The role is to provide an excellent level of professional customer service for their customers and ensuring that they become a customer for life.
We are looking for people who have previous customer service experience supporting customers with their returns journey.
Excellent opportunity to become part of a new project, where ongoing enhancements and valuable team work is rewarded.

First 3 weeks - Training - Monday to Friday - 9am to 5pm
Following 2 weeks - Launchpad - Monday to Friday - 9am to 5pm

Working Hours : Monday to Friday - 8am to 8pm (8hr shift)
1 in 5 Weekend working - Saturday - 9am to 6pm / Sunday - 10am to 5pm
Opportunity to potentially do home working / Hybrid role - based on performance.

Role Responsibilities :

• Supporting customers through their journey
• Inbound with customers through telephony, SMS and WebChat
• Taking ownership and responsibility of customers queries, providing "right first time" resolution to minimise repeat queries
• To meet call quality standards
• Meet individual and contact centre targets based on the volume and quality of call resolution
• Assessing needs and taking appropriate action
• Identifying customer pain points

Key Requirements :

• Excellent clear and concise communication skills
• Excellent listening skills
• Excellent time management and problem solving skills
• Good ability to work within a fast paced environment
• Knowledge of PC systems, MS Word, Excel and keyboard skills

If this is the role for you, please upload your CV, or email your CV to [e-mail]/ or call 01509 213000 ask for Michelle.