Customer Service Advisor

Certas Energy UK Ltd; Warrington; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading energy company based in Birchwood, UK, is seeking a proactive Customer Service Executive to join their team. This fast-paced role involves supporting Sales Teams and delivering exceptional service to fuel card customers. Ideal candidates will have strong communication skills, attention to detail, and the ability to manage customer inquiries effectively. Join us to enhance customer satisfaction while contributing to the company's goals.

Responsibilities

• Complete administration duties accurately and professionally, in line with agreed SLAs.
• Provide documentation and back-office support for fuel card customers.
• Produce and run reports as required.
• Log, manage and resolve customer enquiries.
• Build strong relationships with internal teams for high-quality customer service.

Skills

Clear and confident communication skills

Effective listening skills

Strong attention to detail

Ability to prioritise tasks

Good time management and organisational skills

Ability to perform under pressure and meet deadlines

Proactive, positive and solution-focused approach

Forward-thinking and self-motivated

Ability to use positive language with customers

Strong problem-solving skills

Able to work both independently and as part of a team

Job description

Customer Service Executive

Location : Birchwood

We are looking for a proactive and enthusiastic individual to join our Customer Service Team. In this fast-paced role, you will support our Sales Teams and Management while delivering exceptional service to our fuel card customer base. You will also play a key role in providing back-office support and administrative duties for the fuel card department.

Key Responsibilities

Operational Excellence

• Complete administration duties accurately and professionally, in line with agreed SLAs.
• Provide documentation and back-office support for fuel card customers, liaising closely with Fuel Card Sales and Management.
• Produce and run reports as required.
• Seek out information to bridge any gaps in knowledge.
• Use IT systems effectively and in accordance with company policies.
• Carry out any other duties required by the department.

Financial Focus

Understand departmental and business targets, and recognise the role you play in achieving them.

Customer Focus

• Lead by example, ensuring customer needs are identified and met.
• Deliver a courteous, timely and professional service at all times.
• Log, manage and resolve customer enquiries, including card cancellations, card orders, invoice and transaction queries, customer reporting, credits, site mapping, lead generation and general account support.

People Focus

• Demonstrate enthusiasm, cooperation and flexibility to support teamwork across the business.
• Build strong relationships with internal teams to ensure high-quality customer service and back-office support.
• Adhere to all HR policies and procedures.
• Communicate regularly with your line manager regarding targets and performance.
• Promote core values and business objectives within the team.
• Take responsibility for your own personal development.

Skills, Qualifications & Experience

• Clear and confident communication skills
• Effective listening skills
• Strong attention to detail
• Ability to prioritise tasks
• Good time management and organisational skills
• Ability to perform under pressure and meet deadlines
• Proactive, positive and solution-focused approach
• Forward-thinking and self-motivated
• Ability to use positive language with customers
• Strong problem-solving skills
• Able to work both independently and as part of a team

Apply today!