Customer Service Advisor

Challender Limited; Wales; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading local bodyshop in Wales is seeking a friendly and professional Customer Service Advisor to join their busy team. In this role, you will be the first point of contact for customers, handling enquiries, managing appointments, and ensuring exceptional customer service. The ideal candidate will have strong communication skills and enjoy working in a fast-paced environment. This position offers a competitive salary and opportunities for training and development.

Benefits

Competitive salary

Monday to Friday working hours

Supportive team environment

Training and development opportunities

Employee benefits package

Qualifications

• Previous customer service experience, preferably in an automotive environment.
• Computer literate with good IT skills.
• Full UK driving licence is desirable.

Responsibilities

• Act as the first point of contact for customers.
• Handle customer enquiries via phone, email, and in person.
• Book in vehicles for repair work and manage appointment scheduling.
• Provide regular updates to customers throughout the repair process.
• Prepare accurate quotes and estimates for bodywork repairs.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Ability to work well under pressure

Team player with a positive attitude

Professional telephone manner

Job description

We are looking for a friendly and professional Customer Service Advisor to join our busy bodyshop team in Wrexham. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.

Key Responsibilities

• Act as the first point of contact for customers, providing a warm welcome and professional service
• Handle customer enquiries via phone, email, and in person
• Book in vehicles for repair work and manage appointment scheduling
• Liaise with customers throughout the repair process, providing regular updates
• Prepare accurate quotes and estimates for bodywork repairs
• Process invoices and handle payments
• Coordinate with workshop technicians to ensure smooth workflow
• Maintain customer records and job files
• Handle customer complaints professionally and work towards satisfactory resolutions
• Ensure all administrative tasks are completed efficiently and accurately

Essential Requirements

• Previous customer service experience (experience in automotive/bodyshop environment desirable but not essential)
• Excellent communication and interpersonal skills
• Strong organisational abilities with attention to detail
• Ability to work well under pressure and manage multiple priorities
• Professional telephone manner
• Computer literate with good IT skills
• Team player with a positive attitude
• Full UK driving licence (desirable)

What We Offer

• Competitive salary
• Monday to Friday working hours
• Supportive team environment
• Training and development opportunities
• Employee benefits package