Customer Service Advisor

Lloyd Recruitment - Epsom; Wales; On-site; GBP 24,000 - 26,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking a Customer Service Advisor to join their busy team. You'll provide important support to house owners and tenants, addressing queries and managing updates on repairs. The role offers a competitive salary of £24,570, increasing to £26,000, with additional perks like 33 days of holiday, free parking, and career progression opportunities. If you are a confident communicator with a passion for helping others, apply now.

Benefits

33 days holiday

Free parking onsite

Career progression

Training courses funded

Pension

Qualifications

• Experience in customer service or related field preferred.
• Ability to handle multiple inquiries and prioritize tasks.

Responsibilities

• Take down details of the specific situation, updating the system accordingly.
• Book appointments.
• Transfer calls through to the wider business if needed.

Skills

Confident communicator

Problem resolution

Ability to multi-task

Job description

Customer Service Advisor

Working as part of a busy customer service team, you'll be provided with all the training you need to "jump on" the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their properties.

You’ll need to be a confident communicator, keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.

Responsibilities

• Take down details of the specific situation, updating the system accordingly
• Book appointments
• Transfer calls through to the wider business if needed

Details

• £24,570 per annum – increasing to £26,000 depending upon individual performance.
• 33 days holiday
• Free parking onsite
• Career progression
• Training courses funded to support professional development
• Pension
• Core hours are 9‑5.30 pm – however during winter months they are open from 7.00 am – 8.00 pm, and the team works on split shifts to cover these hours.
• Prepared to work 1 weekend day per month on a rota basis.

If you feel that you match the above, don’t hesitate to send us your CV for consideration.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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