Customer Service Advisor

Gap Personnel; Wales; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading personnel services firm based in the United Kingdom is hiring a Customer Experience Advisor in Saltney. This role involves managing customer orders, resolving inquiries, and ensuring a high standard of service in a fast-paced environment. Candidates should have at least one year of experience in customer service roles. This is an opportunity to join a supportive team and contribute to a progressive workplace culture.

Benefits

Collaborative work culture

Opportunities to grow skills

Impactful role

Qualifications

• At least 1 year of experience in customer service, sales, or call centre role.
• Confident IT skills, especially in MS Excel and Outlook.
• Strong written and verbal communication skills.

Responsibilities

• Accurately process customer orders and respond to service queries.
• Handle complaints professionally and in line with SOPs.
• Work across multiple platforms including Salesforce CRM and SAP Business One.

Skills

Customer service

Communication

Problem-solving

Organisation

IT skills

Tools

Salesforce

SAP Business One

MS Excel

Net EDI

Job description

🌟 Customer Experience Advisor, Saltney

Monday to Friday 8am-4pm or 9am-5pm (37.5 hour working week)

£12.78 per hour

Purpose of the Role

As a Customer Experience Advisor, you’ll play a key role in delivering a seamless, efficient service across our B2B and B2C channels. You’ll process orders, resolve customer queries, and contribute to our vision of being the #1 choice in our industry.

You'll be working within a supportive team where your communication, problem-solving, and organisation skills will directly impact how customers perceive the business - a key part of the company!

What You’ll Be Doing

• Accurately process customer orders and respond to service queries
• Handle complaints professionally and in line with SOPs
• Work across multiple platforms – Salesforce CRM, Net EDI, SAP Business One
• Stay up to date with the product range, pricing, and promotions
• Log customer calls and actions in real time
• Escalate issues where needed and support fast, positive resolutions
• Work closely with internal teams, including sales and logistics
• Flag stock or transport issues early to avoid disruption
• Support with admin tasks and team priorities, especially during peak periods

What We’re Looking For

Essential Skills & Experience

• At least 1 year of experience in a fast-paced customer service, sales, or call centre role
• Confident IT skills – MS Excel, Outlook
• High accuracy, attention to detail, and fast keyboard skills
• Strong written and verbal communication
• Comfortable working to deadlines and targets
• Collaborative team player with strong time management
• Able to follow processes and take ownership of tasks
• Calm, flexible, and customer-focused

Desirable

• Knowledge of Salesforce and SAP Business One
• Experience with EDI and online B2B ordering portals
• Data handling or spreadsheet creation skills

Who You Are

You're enthusiastic, dependable, and passionate about providing excellent service. You’re calm under pressure, enjoy problem-solving, and always take pride in delivering high standards. You’re also happy to flex and pitch in where needed — especially when the team is busy.

Why Join Our Client?

Driven by the company values...

✔ Quality | 🚀 Progressive | 💬 Service | 🤝 Working Together | 🌿 Wellbeing

We offer:

• A friendly, collaborative work culture
• A fast-moving, rewarding role with real impact
• Opportunities to grow your skills and make a difference

Ready to Apply?

If you’re passionate about customer service and ready to join the friendly team, we’d love to hear from you!

Send your CV to [e-mail] or call us on 01352 762213