Customer Service Advisor

Search; Walbottle; On-site; GBP 23,000 - 26,000; Full time

Job summary

A recruiting company is seeking a Customer Service Advisor based in Newcastle. This full-time position offers a salary between £23,600 and £26,000. Responsibilities include handling inbound calls, addressing customer banking queries, and providing exceptional service. The role requires excellent communication and IT skills. Benefits include comprehensive training, generous holidays, and a performance-based bonus.

Benefits

Comprehensive training

Generous holiday allowance

Performance-based annual bonus

Attractive discounts on services

Opportunity to purchase company shares

Qualifications

• Strong verbal communication skills are essential.
• Proficiency in using various IT systems.
• A customer-oriented mindset is required.

Responsibilities

• Handle inbound customer calls efficiently.
• Address banking queries with care.
• Assist customers with claims and provide support.

Skills

Excellent communication skills

Proficient in IT systems

Empathetic and customer-centric approach

Strong customer service skills

Ability to meet KPIs

Job description

Overview

Customer Service Advisor - Newcastle. Type: Full-Time, Permanent. Hours: Full time between Monday - Sunday. Salary: 23,600 - 26,000. Start Date: 20th October.

Responsibilities

• Handle inbound customer calls
• Address banking queries and concerns with care
• Assist customers with claims
• Provide exceptional customer service
• Navigate various systems to deliver efficient solutions

What We Offer

• Comprehensive training and ongoing professional development
• Generous holiday allowance of over 7 weeks
• Performance-based annual bonus
• Attractive discounts on services
• Opportunity to purchase company shares

Skills Required

• Excellent communication skills
• Proficient in IT systems
• Empathetic and customer-centric approach
• Strong customer service skills
• Ability to meet KPIs

Ready to make a positive impact in the world of customer service? Apply now to join our team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.