Customer Service Advisor

Equals One Ltd; Wakefield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading home improvement company in Wakefield is seeking a Customer Service Advisor for a part-time role (3-4 days a week). You will be the main point of contact for customers, ensuring prompt and professional responses to inquiries. Ideal candidates will be confident communicators with a strong customer focus. Full training will be provided. This is an excellent opportunity for a proactive individual looking to develop their career in customer service.

Benefits

Commission structure

25 days holiday plus bank holidays

Health cash plan

Pension scheme

Personal development programmes

Free parking

Qualifications

• Experience in the home improvement industry is a plus.
• Ability to handle customer concerns professionally.
• Strong customer service orientation.

Responsibilities

• Act as the main point of contact for customers.
• Build relationships with internal departments and external partners.
• Respond promptly to customer inquiries.

Skills

Confident communicator

Strong listening skills

Organised with attention to detail

Customer focus

Proactive

Competent with Microsoft Office

Job description

Customer Service Advisor
CO Home Improvements
Competitive Salary
Wakefield
Part Time, 3-4 days a week

Benefits

Commission Structure | 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Personal development programmes through courses and training | Free parking

About us

CO Home Improvements are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high‑quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.

Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you.

About the Role

This is a part time role of 3-4 days a week and you’ll be a key point of contact for customers throughout their journey. Key responsibilities include:

• Act as the main point of contact between customers, suppliers, and internal teams to resolve queries quickly and effectively.
• Build and maintain strong working relationships with both internal departments and external partners.
• Gather and record customer feedback at key stages of the customer journey.
• Respond to customer emails and calls promptly and professionally.
• Obtain and evaluate information to handle product and service enquiries in line with company guidelines.
• Keep customers regularly updated on progress and ensure they’re satisfied with the service provided.

What we are looking for

• Experience in the home improvement industry is a plus, but full training will be provided.
• Confident communicator with strong listening and people skills.
• Calm, polite, and professional when handling customer concerns.
• Highly organised with excellent attention to detail.
• Motivated, proactive, and able to manage your own workload effectively.
• Strong customer focus with a genuine desire to deliver great service.
• Able to use your initiative to resolve issues and find practical solutions.
• Competent with Microsoft Office, especially Excel, and comfortable working accurately with data.

If the above sounds like you, we would like to hear from you!

How to apply

Ready to start your career with us? Apply with your CV.