Customer Service Advisor

City & Guilds Group; Wakefield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading educational organization in Wakefield is seeking a Customer Service Advisor to provide exceptional support to learners and employers via phone and email. This full-time role offers a competitive salary starting at £22,672 per annum along with excellent benefits and opportunities for career advancement. Ideal candidates will have a passion for customer service, strong communication skills, and the ability to resolve issues efficiently.

Benefits

Private medical healthcare

Life assurance

Group income protection

Enhanced company pension

25 days holiday plus bank holidays

Qualifications

• A genuine passion for providing great customer service.
• Excellent verbal and written communication skills.
• Strong investigative skills to solve customer issues efficiently.

Responsibilities

• Support centres, employers, learners, and third parties via phone and email.
• Provide exceptional customer experiences and first-time resolutions.
• Thrive in a fast-paced environment and adhere to working shifts.

Skills

Customer Service Excellence

Communication Skills

Problem-Solving

Attention to Detail

IT Proficiency

Self-Development

Job description

Customer Service Advisor

Join our team in Wakefield and embark on a fulfilling career in Customer Services!

Ready to change your life for the better?

• Full-time Role : 35 hours per week
• Great Location : Wakefield, with Free Car Parking
• Almost immediate interviews and start dates available
• Permanent Positions with Excellent Benefits and Growth Opportunities

We have several vacancies in our Customer Services department.

This is a dedicated customer service / contact centre role—no sales involved! Whether you have previous customer service experience or are passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you.

Why City & Guilds?

At City & Guilds, we offer fantastic opportunities for individuals who pride themselves on delivering outstanding customer service. Here’s what you can expect :

• Best-in-Class Benefits : Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
• Competitive Pay : Start as an Entry Level Advisor at £22,672 per annum (working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
• Nurturing and Progressive Environment : Join a supportive team that encourages growth and development.

We are looking for passionate / ambitious / friendly individuals to join our Customer Service team in Wakefield. You will be part of a dynamic and busy department that is based in our modern office here in Wakefield.

If you have a passion for excellent customer service and thrive in a fast‑paced environment, we want to hear from you!

By joining City & Guilds you will become an integral part of a well‑established business with over 140 years of history.

City & Guilds are a Disability confident employer. Please let us know if you require any support / adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; [e-mail]

This appointment will be made on merit.

We believe that diversity and inclusion strengthen and enrich us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under‑represented within the Group, we particularly encourage and welcome applications from these communities.

Experience Entry Level Salary £22,672 Type of role Permanent Full-time or part-time Full-time Location - Country UK Location - City Wakefield Business Unit Customer Closing date 04 / 07 / 2024 Vacancy ref 7824 Documents

Customer Service Advisor Role Profile (PDF, 166.48kb)

About The Role

As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience.

• This is a pure customer service role, providing a first time resolve where possible.
• All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business.
• Full training is provided.
• We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues.
• You can use your own initiative and you do not work with a script.
• Free car parking is available.

Our best advisors come from many different backgrounds, including experienced customer service professionals and individuals looking for a career change who have worked in retail, hospitality, tourism, and many other fields.

If you have a passion for excellent customer service and thrive in a fast‑paced environment, we want to hear from you!

The Customer Service Advisor role in full time, 35 hours per week / 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed.

You will be contracted to work Monday to Sunday. We would like you to keep a healthy work‑life balance and your rota will be provided 3 weeks in advance. You will also always have 2 consecutive days off.

About You

To succeed as a Customer Service Advisor, you’ll need to be a great team player and comfortable using various IT systems to resolve queries efficiently.

You will have a passion for delivering great customer service and be capable of providing an excellent customer experience, both over the phone and via email. A high level of attention to detail is essential.

Key Attributes

• Customer Service Excellence : A genuine passion for providing great customer service.
• Communication Skills : Excellent verbal and written communication skills
• Problem‑Solving : Strong investigative skills to quickly and effectively solve customer issues.
• Attention to Detail : A meticulous approach to ensuring accuracy in all interactions.
• IT Proficiency : Comfortable using different IT systems and tools.
• Self-Development : A commitment to personal growth and working to the highest standards.

Our Customer Services department offers a good career path for candidates who would love to stay in this area of the business, and this is supported by the salary uplifts but also working in the Customer Services department has been a great steppingstone for many employees who have progressed into other roles in different areas of City & Guilds.

Our story and mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work‑based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy.

What we offer

We offer the opportunity to work in an innovative, engaging and market‑leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays and possibility to purchase more days, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.

Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.

In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.

We also provide access to a Group wide Employee Assistance Programme (EAP).

We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK.