Customer Service Advisor

Randstad Delivery; Vale of White Horse; On-site; GBP 22,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor based in Abingdon. In this role, you will handle emergency call services, manage customer enquiries, and ensure high-quality service in a fast-paced environment. The ideal candidate has strong communication skills and the ability to manage multiple tasks effectively. Previous experience in customer service is preferred. This position offers a contract role with a competitive salary of up to £27,000 per annum.

Qualifications

• Previous experience in a customer service or contact centre environment preferred.
• Confident using technology and customer service systems.
• Genuine passion for helping people and solving problems.

Responsibilities

• Manage emergency call out and Chemist on Call services.
• Respond to customer enquiries from various channels in a timely manner.
• Process customer orders, track shipments, and manage returns.

Skills

Strong communication skills

Problem-solving

Ability to stay calm under pressure

Customer service orientation

Familiarity with Microsoft applications

Education

Educated to degree level or equivalent work experience

Tools

Salesforce

Sage

Job description

Are you experienced with Customer service industry? Do you have experience speaking with customers and resolve their queries? We have an opportunity for a Customer service advisor based in Abingdon location.

Job Title

Customer service advisor

Duration

Contract

Location

Abingdon

Salary

upto £27000 p/h

Working hours

37.5 hours

Purpose of the role

As a Customer Services Advisor, you will be at the forefront of delivering outstanding customer experience in a dynamic and fast-paced environment. Your primary focus will be to ensure that every customer interaction is handled with the utmost care and professionalism, embodying our "Right First Time" approach. You will work within a talented team dedicated to exceeding customer expectations, resolving issues promptly, and providing accurate information. Your ability to make quick decisions and solve problems efficiently will be crucial in maintaining high levels of customer satisfaction and loyalty.

Responsibilities

• Manage our emergency call out and Chemist on Call services, partaking on an 'on-call' rota to ensure 24/7 coverage of the phone lines.
• Managing and responding to customer enquiries from various channels in a timely, professional, and caring manner.
• Completing general administrative tasks associated with delivering our services.
• Process customer orders, track shipments, and manage any returns.
• Collaborate with colleagues to ensure consistent and high-quality service.
• Maintain up-to-date knowledge of our services, policies, and procedures.
• Always ensure compliance with regulatory and internal standards.
• Any other duties as assigned to support the overall objectives of the team and organisation

Necessary Experience

• Educated to degree level or equivalent work experience.
• Previous experience in a customer service or contact centre environment (preferred but not essential).
• Strong communication skills, both written and verbal.
• Confident using technology and customer service systems.
• Ability to stay calm under pressure and manage multiple tasks effectively.
• A genuine passion for helping people and solving problems.
• Good working knowledge of Microsoft applications
• Experience in Salesforce and Sage is advantageous

If this is something that you would be interested in please apply with your updated CV and I will be happy to connect at your convenient time.

Randstad Business Support is acting as an Employment Business in relation to this vacancy