Customer Service Advisor

Peopleforce Recruitment Ltd; Vale of White Horse; On-site; GBP 24,000 - 28,000; Full time

Job summary

A recruitment agency is looking for an experienced Customer Service Advisor for a 3-month contract in Abingdon. The role involves handling customer enquiries, supporting emergency services, and processing orders. Ideal candidates have a degree or equivalent experience and strong communication skills. Knowledge of Salesforce or similar customer systems is a plus. Enthusiasm for helping others is essential.

Qualifications

• Experience in customer service or a contact centre preferred.
• Comfortable using technology and customer systems.
• Passionate about helping people and solving problems.

Responsibilities

• Handle customer enquiries via phone, email, and other channels.
• Support the 24/7 'Chemist on Call' and emergency call‑out services.
• Process orders, track deliveries, and manage returns.

Skills

Strong written and verbal communication skills

Customer focus

Multitasking under pressure

Education

Degree or equivalent work experience

Tools

Salesforce

Sage

Microsoft Office

Job description

Customer Service Advisor - Abingdon - 3 month contract

Peopleforce Recruitment are actively looking for an experienced customer service advisor for one of our long standing trusted clients in Abingdon. Our client is a global pharmaceutical, healthcare leader who offer a fantastic workplace and supportive network.

The customer service advisor is the first point of contact for their customers.

Key Responsibilities

• Handle customer enquiries via phone, email, and other channels with professionalism and care.
• Support the 24/7 “Chemist on Call” and emergency call‑out services on a shared rota.
• Process orders, track deliveries, and manage returns.
• Complete general admin tasks to support service delivery.
• Work with colleagues to ensure a consistent, high‑quality experience.
• Stay informed about company services, policies, and procedures.
• Follow all internal and regulatory standards.
• Take on additional duties as needed to support team goals.

Qualifications & Skills

• Degree or equivalent work experience.
• Experience in customer service or a contact centre (preferred).
• Strong written and verbal communication skills.
• Comfortable using technology and customer systems (Salesforce/Sage experience is a plus).
• Able to stay calm and multitask under pressure.
• Passionate about helping people and solving problems.
• Good working knowledge of Microsoft Office.

Core Competencies

• Customer Focused: Always aim to exceed customer expectations.
• Innovative: Look for ways to improve service and efficiency.
• Effective Communicator: Deliver clear and timely information.
• Caring: Support customers and colleagues with empathy.
• Committed: Help maintain long‑term customer trust and satisfaction.