Customer Service Advisor

Additional Resources; United Kingdom; On-site; GBP 25,000 - 45,000; Full time

Job summary

A well-established dealership in the United Kingdom is seeking a Customer Service Advisor to guide customers through their car-buying journey. The ideal candidate will have experience in customer service, a genuine passion for the motor industry, and a full UK driving licence. This full-time role offers a salary of £25,000 with the potential to earn up to £45,000 through uncapped commissions, along with a supportive working environment and staff discounts.

Benefits

Competitive salary

Uncapped commission structure

Ongoing training

Company demonstrator vehicle

Staff discounts

Qualifications

• Experience in a similar customer service role.
• Full UK driving licence is essential.

Responsibilities

• Guide customers through every step of the car-buying journey.
• Build and maintain strong, long-term customer relationships.
• Manage the full sales process including test drives and negotiations.

Skills

Customer service experience

Genuine enthusiasm for the motor industry

Ability to work independently and in a team

Job description

Overview

An Opportunity Has Arisen for a Customer Service Advisor to join a well-established dealership offering new and used cars, servicing, MOTs and finance options and known for its friendly, customer-focused service

As a Customer Service Advisor, you will be responsible for guiding customers through every step of their car-buying journey from initial enquiry to handover.

This is a full-time role offering a basic salary of £25,000, uncapped OTE of £45,000 and benefits.

Responsibilities

You Will Be Responsible For:

• Building and maintaining strong, long-term customer relationships.
• Identifying customer needs and offering suitable vehicle options.
• Presenting and demonstrating vehicles confidently and professionally.
• Managing the full sales process including test drives, negotiations, and closing deals.
• Keeping accurate records of all sales activity and customer communications.
• Staying up to date with new models, features, and industry trends.
• Working collaboratively with the wider sales team to achieve and exceed targets.

What We Are Looking For

• Previously worked as a Customer Service Advisor, Service Advisor, Service Adviser, Service Receptionist, Service Administrator, customer Service executive or in a similar role.
• Must have prior customer service experience.
• Genuine enthusiasm for the motor industry and a passion for delivering outstanding customer service.
• Ability to work both independently and as part of a team.
• Full UK driving licence is essential.

What\'s on Offer

• Competitive basic salary with an uncapped commission structure.
• Ongoing manufacturer and in-house training to support career growth.
• Use of a company demonstrator vehicle.
• Supportive working environment with long-term career potential.
• Staff discounts and additional employee benefits.

This is a fantastic opportunity to join a respected automotive business and build a rewarding career in car sales.

Important Information

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Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.