Customer Service Advisor

Pioneering People; United Kingdom; Remote; GBP 22,000 - 26,000; Full time

Job summary

A small, friendly company in the United Kingdom is looking for a Support Desk Professional to provide high-quality customer support remotely. You will assist customers via email and a ticketing portal. The role offers flexibility, full training, and a supportive environment. Ideal candidates will have strong communication skills, problem-solving abilities, and a positive attitude. Starting salary is £22,000.

Benefits

Full training and ongoing support

Flexible home-based work

Supportive team environment

Qualifications

• Confident computer user with good typing speed.
• Quick learner who enjoys solving problems independently.
• Friendly and patient communicator.

Responsibilities

• Responding to customer queries and support tickets.
• Investigating issues and ensuring timely resolution.
• Writing clear and friendly replies to customers.

Skills

Problem-solving

Clear communication

Attention to detail

Positive attitude

Job description

Overview

Customer Service / Support Desk Professional – Work From Home (Near to DN15) | Starting at £22,000

Monday to Friday (8 hours between 9am–6pm, flexible)

IMMEDIATE START AVAILABLE

Our client is a small, friendly company seeking a Support Desk Professional to join their growing remote team. You’ll provide high-quality customer support via email and an online ticketing portal — helping customers resolve issues efficiently and with a positive attitude.

This is a fantastic opportunity for someone who enjoys problem-solving, clear communication, and delivering excellent service — all from the comfort of home.

Responsibilities

• Responding to customer queries and support tickets with professionalism and care
• Investigating issues, identifying solutions, and ensuring timely resolution
• Writing clear, friendly, and accurate replies to customers
• Collaborating with team members to maintain excellent service standards

What Our Client Is Looking For

• Confident computer user with good typing speed and attention to detail
• Quick learner who enjoys solving problems and thinking independently
• Friendly, patient, and positive communicator
• Reliable, organised, and able to manage time effectively when working from home

What’s On Offer?

• Full training and ongoing support from a helpful, experienced team
• Flexible home-based role (with initial training near DN15 9ND)
• Supportive environment where initiative and teamwork are valued
• If you’re looking for a stable, rewarding role where you can use your communication skills and technical ability to help others, our client would love to hear from you.

What’s Next?

Apply today and start your next chapter as a valued member of a dedicated support team.