Customer Service Advisor

Synergy Recruitment Ltd; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A client in Rochdale is seeking multiple Customer Service Advisors for a phone-based role. No previous experience is required as full training is provided. Responsibilities include handling a high volume of calls, booking appointments, and updating records. This position offers temporary contracts with potential for permanent employment, alongside progression opportunities within a supportive team environment.

Benefits

Onsite canteen

Free parking

Supportive team environment

Qualifications

• Previous experience in a customer-facing role such as retail, hospitality, or office-based customer service.

Responsibilities

• Handle approx. 60 - 100 inbound and outbound calls per day.
• Booking, re-arranging, and cancelling appointments.
• Answering enquiries and taking payments.
• Updating records on the in-house system.

Skills

Polite and professional telephone manner

Ability to learn new IT systems

Job description

Overview

A phone-based customer service role that DOESN'T require previous experience. Yes, you read that correctly! Due to continued growth, our client based in Rochdale is looking to recruit multiple Customer Service Advisors. You will start on a temporary contract with a view to it leading to a permanent position if successful - with plenty of progression opportunities from there! Full training is provided and you'll join a friendly and supportive team in great offices (including an onsite canteen and coffee shop!).

Details

• Pay: £12.21 + £1.47 (holiday pay) = £13.68 per hour
• Start and Duration: ASAP - temporary to permanent contracts available
• Hours: 37.5 hours per week, must be available between 8am - 8pm Monday to Friday, with approx. 1 in 4 weekends, 8AM - 1PM Saturday and Sunday (with time back in lieu)
• Location: Rochdale, free parking & within a 10-minute walk of the train station and bus stops.

Job Role

As a Customer Service Advisor, you will be dealing with a high volume of inbound and outbound calls:

• Handling approx. 60 - 100 calls per day
• Booking, re-arranging, and cancelling appointments
• Answering enquiries
• Taking payments
• Updating records on the inhouse system

Skills and Experience

• Previous experience within a customer facing role (eg retail, hospitality, care, health & beauty, office-based customer service)
• A polite and professional telephone manner
• Ability to learn new IT systems

If this sounds like the job you have been waiting for, please apply with your CV today!