Customer Service Advisor

Morgan Sindall Property Services; United Kingdom; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading property services company in the United Kingdom is seeking a proactive Customer Service Advisor. In this role, you will manage incoming calls, schedule appointments, and handle customer queries professionally. The ideal candidate has strong administrative skills and experience in a call centre or customer service role. This position offers competitive benefits, including a discretionary annual bonus, flexible working, and comprehensive healthcare support.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Flexible Working & Flexible Bank Holidays

Volunteering (2 days paid)

Learning & Development Opportunities

Qualifications

• Proven experience in a call centre or a customer service role delivering high levels of professional service.
• Strong administrative and organisational skills with high attention to detail.
• Excellent communication skills both verbal and written.

Responsibilities

• Be the first point of contact for tenants handling incoming calls.
• Manage bookings using the MSI scheduling system and allocate operatives.
• Handle a variety of customer queries from routine repair requests to complex issues.

Skills

Customer service experience

Strong administrative skills

Excellent communication skills

Proficient in Microsoft Office

Experience with CRM systems

Ability to handle high call volumes

Tools

MSI scheduling system

CRM systems

Job description

Permanent, Part Time

Working pattern : Monday –Wednesday-Friday (11am – 8pm)

About the Role

We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role, you’ll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements.

You’ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You’ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments.

A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction.

About You

Proven experience in a call centre or a customer service role delivering high levels of professional service.

Strong administrative and organisational skills with high attention to detail. You will be using email as well as calls.

Excellent communication skills both verbal and written, with a professional and polite telephone manner.

Proficient in the Microsoft Office suite and confident using CRM systems (experience with MSI is highly advantageous).

Proven capability of handling high call volumes and prioritising your workload effectively and efficiently. Essential.

Experience in social housing, maintenance, or repairs is highly advantageous but not essential.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates