Customer Service Advisor

White Horse Employment; Trowbridge; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency in Trowbridge is seeking a Customer Service Advisor to join an established team supporting increased customer orders. The role offers a hybrid work model and full training, focusing on maintaining customer relationships and managing enquiries. Applicants must have previous customer service experience and excellent communication skills. Salary is £12.60 per hour.

Qualifications

• Previous customer service experience is essential.
• Confident in dealing with queries and questions.
• Ability to work effectively under pressure.

Responsibilities

• Call customers to check stock levels and maintain relationships.
• Maintain accurate records of calls made.
• Raise safeguarding concerns as necessary.

Skills

Customer service experience

Confidence in dealing with queries

Ability to work under pressure

Excellent telephone manner

Job description

Overview

White Horse Employment are delighted to be supporting global market leaders with a recruitment drive in their Customer Service Team. They are looking to bring on a Customer Service Advisor to support them with an increase in customer orders.

This is a fantastic opportunity to join a company that has been established for over 100 years and that really makes a difference within their industry by delivering a valued and important service to their customers.

Location: Trowbridge/Hybrid

Salary: £12.60ph

Responsibilities

• Call out to their customers to check on stock levels, maintaining relationships and sensitively dealing with any enquiries
• Maintain accurate records of the calls
• Raise any safeguarding concerns

You will receive full training and support from experienced team leaders and an enthusiastic team. It's a rewarding environment with plenty of opportunity to develop your customer service experience.

Skills / Qualifications

• Previous customer service experience
• Confident in dealing with queries and questions
• Able to work under pressure
• Excellent telephone manner