Customer Service Advisor

South East Water; Tonbridge and Malling; On-site; GBP 24,000 - 30,000; Full time

Job summary

A UK water supply company is seeking dedicated individuals for a customer service role. You will resolve customer inquiries related to water bills and supply issues while meeting performance targets. The position requires GCSE Maths and English, excellent communication skills, and a passion for customer service. Competitive salary starting at £24,810.59 plus potential bonuses. Flexibility and teamwork are key for this dynamic environment.

Benefits

Excellent Stakeholder pension scheme, up to 10% employer contribution

5 weeks holiday plus bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Qualifications

• Achieved GCSE Maths and English at Grade 4/C (or equivalent).
• Commitment to providing excellent customer service.
• Dedication to finding the best solutions to problems.
• Excellent computer abilities.
• Outstanding writing and vocal communication abilities.
• Previous customer service or call centre experience would be advantageous.

Responsibilities

• Provide an excellent customer experience by being flexible to resolve all customer contacts.
• Maintain focus on meeting targets and adhere to business processes.
• Build relationships with peers and colleagues to enhance team working.
• Proactively use information and resources to keep skills and knowledge up to date.
• Attend and contribute to team meetings.
• Support the business in peak periods.

Skills

Excellent customer service

Problem solving

Communication skills

Computer skills

Education

GCSE Maths and English at Grade 4/C (or equivalent)

Job description

Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won’t want to pass up. This is a critical position within our fast‑paced, friendly, and award‑winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You’ll help customers with water bills, refunds, payment plans, and occupant changes. You’ll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total.

Responsibilities

• Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
• Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
• Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Attend and contribute to team meetings with team, peers and colleagues.
• To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.

Qualifications

• Achieved GCSE Maths and English at Grade 4/C (or equivalent).
• Commitment to providing excellent customer service.
• Dedication to finding the best solutions to problems.
• Excellent computer abilities.
• Outstanding writing and vocal communication abilities.
• Previous customer service or call centre experience would be advantageous.
• Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

Benefits

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

Equality & Diversity

We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all through your recruitment, employment and career progression with South East Water.

Recruitment

• To apply for this position, please submit your CV on our career's website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation

Compensation package: £24,810.59 starting salary + bonus.