Customer Service Advisor

Everi, Inc.; Tingley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading logistics company in the UK is seeking a Customer Service Advisor. The role involves providing exceptional customer service, resolving queries via phone and email, and maintaining accurate records in the CRM system. Ideal candidates will have strong problem-solving skills, effective communication abilities, and proficiency in MS Office. This position supports a diverse and inclusive workplace culture.

Qualifications

• Proficient in handling customer queries via phone and email.
• Ability to work under own initiative with quick decision making.
• Strong written and verbal skills in English.

Responsibilities

• Provide exceptional telephone-based customer service.
• Investigate and resolve complaints and enquiries.
• Ensure CRM is updated with investigation details.

Skills

Customer service

Problem solving

Effective communication

Attention to detail

Technical ability

Tools

MS Office

Word

Excel

Outlook

Job description

We have an exciting opportunity to join us as a Customer Service Advisor. We're obsessed about providing our customers with the ultimate delivery experience. In this dynamic role you'll contribute to this experience by supporting our internal and external customers. You'll support Client's & Customers who have had their service impacted and create resolutions to protect and develop our brand. You'll be proactive in investigating and resolving complaints & enquiries via phone and email, also working alongside our Depot & Delivery teams when required. We run our business with customers at the heart of what we do, and this is reflected in our forward-thinking Customer Service Team.

Interested? Take a look at the below to understand what you'll be doing in your role as a Customer Service Advisor at Evri!

You'll provide customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.

You'll thrive in a busy contact centre environment as well as independently when required.

Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.

Meeting Customer Satisfaction and first-time resolution objectives to ensure the customer is at the heart of what we do.

Identify the root cause of the enquiry/complaint and find the appropriate solutions for the customer and ways to prevent recurrence.

Ensure that CRM is updated to record every stage of the investigation and the customer is kept informed within agreed SLAs.

Being the voice of the customer, working in collaboration with (but not limited to) Couriers, Delivery Teams, Contractors and our Parcelshop network to investigate all enquiries/complaints.

Proficient use of MS Office, Word, Excel, Outlook.

Good Maths and English skills written and verbal.

Ability to work under own initiative, with quick decision making and problem-solving skills.

Effective communicator at all levels.

Demonstrate confidentiality and professionalism when having access to critical or sensitive information, establishing trusting relationships.

Be a problem solver with excellent attention to detail.

At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We're excited for the future. Let’s deliver it together.