Customer Service Advisor

Lyreco UK and Ireland; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading supplier in workplace products is seeking a Customer Care Advisor in Telford. The role involves delivering excellent customer service, maintaining customer records, and supporting sales teams. The ideal candidate will possess strong communication skills, attention to detail, and team spirit. A commitment to diversity and sustainability is emphasized, alongside attractive benefits including extensive holiday and health insurance.

Benefits

31 days holiday, rising to 38

Pension & Life Assurance Scheme

Private medical insurance

Community volunteering days

Referral Scheme

Opportunity for career break after 3 years

Qualifications

• Ability to articulate messages and build trust with customers and colleagues.
• Ability to work as part of a team and achieve common goals.
• Attention to detail is essential.

Responsibilities

• Provide customers with high-level customer experience.
• Maintain customer records on an ongoing basis.
• Support sales teams with customer interactions.

Skills

Excellent communication skills

Excellent telephone manner

Organizational skills

Customer rapport skills

Computer literacy

Tools

SAP

Job description

Customer Care Advisor

Location: Donnington- Telford

Salary: £24,570K per annum

Mon- Fri- 9am-5.30pm.

Full time- Permanent

Office Based Role.

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford.

As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.

Benefits

31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, Private medical insurance (after one year of service), 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service

As a Customer Service Advisor, you will be responsible for:

• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity.

The Ideal Customer Service Advisor Will

• Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
• Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
• Have the ability to work as part of a team and achieve common goals
• Be highly organised with excellent attention to detail
• Be computer literate
• SAP experience, (desirable)

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Agency CV’s will not be accepted.