Customer Service Advisor

Focus Resourcing Group; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A pensions consultancy is seeking temporary staff for a customer support role based in Tees Valley, United Kingdom. You will deliver excellent customer service to pension members via email and assist them in accessing their pension information online. The role requires prior customer service experience, strong IT skills, and the ability to respond professionally to client emails. This assignment lasts 3 months or longer, and you must be able to commit to these hours (Mon-Fri, 8:45am-5:00pm).

Benefits

Great training and team environment

Qualifications

• Previous customer service experience in an office environment.
• Able to produce professional email responses.
• Desire to deliver excellent customer service.

Responsibilities

• Deliver excellent front line customer service to clients via email.
• Checking the client's confidential information.
• Assist clients to get online to their pension accounts.
• Updating the database.
• General administration duties.

Skills

Customer service experience

Strong IT skills

Professional email responses

Patience

Quick learner

Job description

Overview

Our prestigious client is a pensions consultancy. Due to heavy workload the client now needs temporary staff to support the team. Your role will focus on providing support to pension members. You will be responding to client emails regarding their pensions. You will respond via email to help the customer access their pension information online.

• Office Based
• Great training and team environment
• Assignment is 3 months or longer - please only apply if you can commit 3 + months
• Working hours 8.45-5.00pm Mon to Friday
• Full criminal and credit check is done before starting the role
• No parking as city centre

Your role

• Deliver excellent front line customer service to clients via email
• Checking the client\'s confidential information
• Assist clients to get online to their pension accounts
• Updating the database
• General administration duties

The person

• Previous customer service experience in an office environment
• Able to produce professional email responses
• Desire to deliver excellent customer service
• Strong IT skills
• Patience to talk customers through technical information
• Quick to learn

A full credit check and criminal records check needs to be cleared before you can take on this assignment with our client.