Customer Service Advisor

RMS Recruitment; Tees Valley; On-site; GBP 18,000 - 25,000; Full time

Job summary

RMS is seeking a Customer Service Advisor for a leading automotive client, based in Killingholme. You will handle customer inquiries, document interactions, and support the workshop with planning and service delivery.

Key tasks include resolving issues, maintaining records, analysing feedback, and coordinating with internal teams to ensure high-quality service and compliance with policies. Experience in logistics or automotive environments is preferred.

Qualifications

• Five+ years of administrative experience in logistics or automotive is preferred.
• Strong customer service skills with ability to resolve issues promptly.
• Excellent written and verbal communication abilities.
• Proficient with Microsoft Office and CRM systems.
• Self-motivated, able to work independently and follow company policies.

Responsibilities

• Serve as the primary contact for customer inquiries and complaints, ensuring detailed documentation and timely responses.
• Work with the Deputy General Manager to prioritise and resolve customer issues effectively.
• Investigate complaints, identify root causes, and collaborate on solutions to prevent recurrence.
• Coordinate with internal teams to meet customer needs and maintain accurate records.
• Monitor feedback to identify service improvement opportunities and ensure policy compliance.
• Analyse complaint data to track trends and inform service enhancements.
• Support the Technical Workshop with planning, labour management and timely completion of vehicle work.
• Create and manage accurate job cards for technical tasks and liaise with customers on requirements.
• Organise vehicle deliveries and process damage claims with comprehensive documentation.
• Participate in training to improve service skills and uphold standards.

Skills

Administrative experience

Customer service

Communication skills

Problem solving

Tools

Microsoft Office

CRM software

Job description

RMS is collaborating with a prestigious automotive client, and we are seeking a Customer Service Advisor to join our dedicated team. Our client is renowned for their comprehensive vehicle services, including storage, inspection, maintenance, dispatch, and transportation.

Job Details

Location: Killingholme

Position: Customer Service and Technical Liaison

Type: Permanent

Working Hours: 37.5 hours per week. Monday-Friday. Day Shift (Working between 8am-6pm)

Salary: £15.57ph Overtime after 37.5 hours per week paid at an Increased rate of 20%

About the Role?

Working under the Operations Manager, you will be required to provide customer service to Customers by responding to enquiries and resolving concerns in a professional and prompt manner.

Key responsibilities of the Role:

• Serve as the primary contact for customer inquiries and complaints, ensuring detailed documentation and professional, timely responses.
• Work with the Deputy General Manager to prioritise and resolve customer issues effectively, fostering positive relationships.
• Investigate complaints, identify root causes, and collaborate on solutions to prevent recurrence.
• Coordinate with internal teams to meet customer needs efficiently and maintain accurate records of interactions and resolutions.
• Monitor feedback to identify service improvement opportunities and ensure compliance with company policies.
• Analyse complaint data regularly to track trends and inform service enhancements.
• Support the Technical Workshop with planning, labour management, and timely completion of vehicle work.
• Create and manage accurate job cards for technical tasks, liaise with customers on requirements, and handle service requests.
• Organise vehicle deliveries to specified locations and process damage claims with comprehensive documentation.
• Participate in training to improve service skills and uphold operational standards.

About you?

• Minimum of five years' administrative experience, with proven customer service expertise, ideally in logistics or the automotive sector.
• Familiarity with technical workshop environments or similar settings.
• Excellent verbal and written communication skills, with strong problem-solving abilities and keen attention to detail.
• Proficient in Microsoft Office and CRM software, with the ability to adapt to fast-paced, multitasking environments.
• Self-motivated, capable of working independently, and committed to company values and policies.

RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.