Customer Service Advisor

YOURRECRUIT LIMITED · 07364602; Tandridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency in Oxted is seeking an enthusiastic Customer Service Advisor for a temporary position. The role requires handling customer inquiries via calls and emails and providing accurate information promptly. Candidates should have previous customer service experience, excellent communication skills, and be able to multitask efficiently under pressure. This is a full-time position working Monday to Friday for up to 3 months.

Qualifications

• Immediate availability for a temporary role, working Monday to Friday.
• Experience in phone-based customer service preferred.
• Proactive and flexible with a strong focus on details.

Responsibilities

• Handle a high volume of incoming calls and emails.
• Provide accurate information to customers promptly.
• Log and update all correspondence accurately.

Skills

Previous customer service experience

Excellent written and verbal communication skills

Strong attention to detail and accuracy

Able to multitask under pressure

Confident using MS Office

Good problem-solving skills

Job description

Overview

Customer Service Advisor (Temporary)

Location: Oxted

Pay: £12.62 per hour

Hours: Monday to Friday – 8.30am - 5pm

Start Date: ASAP (for up to 3 months initially)

Are you immediately available and looking to step into a busy, customer-focused environment?

We’re seeking an enthusiastic Customer Service Advisor to join a friendly and dedicated team on a temporary basis, providing essential support during a busy period.

Responsibilities

• Be the first point of contact for customers, handling a high volume of incoming calls and emails
• Provide accurate information and ensure every enquiry is dealt with promptly and professionally
• Respond to customer queries and resolve them at first contact wherever possible
• Escalate more complex issues to the senior team
• Provide accurate information and guidance in a calm and professional manner
• Log and update all correspondence accurately
• Full training will be provided on systems and procedures

About You / Key Skills & Experience

• Previous customer service experience (phone-based preferred)
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Able to multitask and work efficiently under pressure
• Confident using MS Office and computerised systems
• Proactive, flexible, and able to work independently
• Good problem-solving and decision-making skills
• Understanding of data protection principles

How to Apply

Interested? Please send your CV in as a Word format only.

Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship).

Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Other Information

Due to the large numbers of responses we receive, it is not possible to respond to every application. Only shortlisted candidates will be contacted for this role. If you haven’t heard from us within 7 days, please assume you have been unsuccessful on this occasion. You may apply for other roles and we will keep your details on file for suitable vacancies.

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