Customer Service Advisor

Arval BNP Paribas Group; Swindon; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading vehicle leasing company is looking for a Customer Service Representative to join their Driver Desk team in Swindon. This role involves handling diverse queries from drivers, ensuring a supportive customer experience. Candidates should possess a warm telephone manner, curiosity, and a readiness to learn. A structured training program is provided, with the opportunity to work in a hybrid model. Competitive salary, bonus potential, and comprehensive benefits package are included.

Benefits

Private medical cover

Company pension

Discounts on products and services

Paid volunteering days

Free on-site gym

Subsidised restaurant and discounted coffee

Qualifications

• Passion for delighting customers.
• Ability to handle diverse queries.
• Willingness to learn about vehicles.

Responsibilities

• Respond to driver queries regarding bookings and assistance.
• Provide support during a structured training program.
• Work within a friendly and supportive team.

Skills

Warm and helpful telephone manner

Curiosity

Ability to learn new systems and tools

Job description

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

About The Role

With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well.

Don’t worry if you know nothing about cars – you’ll go through a full 5-week training programme before you take your first call.

Why join us?

• The wide variety of queries you get to deal with.
• There’s no script – we want you to use your natural warm and friendly style to put customers at ease.
• It’s a friendly, supportive, and fun team.
• You’re not measured on call times – we know that sometimes it’s worth spending a little extra time with customers to get the right outcome.

What’s more, Driver Desk is a great place to start your career with Arval – you’ll learn about all our different customers and departments, building a great foundation for progression later down the line.

What we’re looking for

Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move.

We’d Also Like You To Bring Your

• Warm and helpful telephone manner.
• Curiosity, and hunger for learning new things.
• Ability to learn new systems and tools.

The package

We offer a basic starting salary of £26,732, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.

We Also Provide a Comprehensive Benefits Package, Including

• Private medical cover, including a digital GP service.
• Company pension.
• Discounts on our products and services and discounts in many high street brands.
• 2 paid volunteering days every year.
• Free on-site gym.
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee.

When you join us, you’ll go through a structured 5-week training programme. From there you’ll have lots of support from your team and manager while you’re finding your feet. Once you’re confident in the role, you’ll be able to work hybrid, splitting your time equally between the office and working from home.

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

• Telephone interview our Talent Acquisition team.
• 1-hour interview with some of our Driver Desk management team.

If you’re not shortlisted, we’ll still let you know the outcome of your application.

What are you waiting for? Apply today and we’ll be in touch.