Customer Service Advisor

GXO; Swindon; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading logistics company is seeking two dedicated Customer Service Advisors to join their team in Swindon. The role involves managing customer inquiries for NHS clients, ensuring they receive top-notch service. Ideal candidates will possess excellent communication skills and a customer-focused mindset. Full-time positions offer a salary up to £25,416.49 per annum with great benefits including 25 days annual leave and a flexible dental insurance plan.

Benefits

25 days annual leave

Flexible dental insurance

Company sponsored pension scheme

24/7 online GP service

Life assurance

Employee assistance programme

High street discounts

Cycle to work scheme

Cashback cards

Qualifications

• Ability to communicate effectively, both written and verbal.
• Strong organisational and time management abilities.
• Proactive and customer-focused with a positive attitude.

Responsibilities

• Handle customer enquiries via the call management system.
• Investigate and resolve issues promptly.
• Manage urgent orders, returns, and complaints.

Skills

Excellent communication skills

Strong organisational skills

Customer-focused mindset

Team player attitude

Good IT skills (Word, Excel)

Job description

Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail?

If you answered yes, then this could be the perfect opportunity for you!

Here at GXO, we’re looking for x2 dedicated Customer Service Advisors to join our friendly and professional team based in our Maidstone DC, supporting our NHS contract. In this role, you’ll be the first point of contact for NHS customer, helping to ensure they receive the highest standard of service and support.

These are full-time, permanent positions. You’ll be working Monday to Friday, covering the hours of 09:00 till 17:00.

Pay, benefits and more:

We’re looking to offer a salary of up to £25,416.49 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes, a blue-light card, flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Handling customer enquiries via our call management system with accuracy and care
• Investigating and resolving issues promptly within service guidelines
• Managing urgent orders, returns, and complaints with empathy and efficiency
• Liaising with internal departments to ensure smooth communication and service delivery
• Maintaining customer profiles and proactively managing service changes

What you need to succeed at GXO:

• Excellent communication skills – both written and verbal
• Strong organisational and time management abilities
• A customer-focused mindset with a proactive approach
• Team player with a positive attitude and a willingness to learn
• Good IT skills (Word, Excel; bespoke systems experience is a bonus)

GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.