Customer Service Advisor

HSS Hire Ireland; Stretford; On-site; GBP 25,000 - 35,000; Full time

Job summary

HSS ProService cherche un Account Executive pour rejoindre son équipe Customer Excellence, axé sur la vente incitative et la satisfaction client. Le candidat devra gérer les demandes clients, administrer les commandes et travailler en étroite collaboration avec les équipes opérationnelles. C'est une opportunité passionnante de faire partie d'une entreprise qui transforme le secteur des services de construction.

Benefits

Anniversaire comme jour de congé

Opportunité de bénévolat

Formation et développement continu

Soutien au bien-être et à la santé

Culture de l'innovation

Remises et cashback sur des achats

Choix d'avantages flexibles

Qualifications

• Expérience en télévente avec un bon dossier de résultats.
• Compétences en communication efficaces.
• Capacité à travailler de manière autonome.

Responsibilities

• Gérer les demandes clients entrantes pour convertir en commandes.
• Administrer les commandes clients avec attention aux détails.
• Travailler avec les équipes opérationnelles pour répondre aux besoins des clients.

Skills

Communication

Multitasking

Commercial awareness

Resilience

Problem-solving

Job description

Account Executive - Customer Excellence
Hybrid

HSS ProService is shaking up the building services industry, with a game-changing online marketplace for tools, equipment and materials. Born from HSS Hire's legacy, we've evolved into a tech-first business, driving innovation, sustainability and bold digital solutions.

Ready to disrupt the norm and shape the future? Join us and build your career at the forefront of industry transformation.

We’re currently looking for an Account Executive to join our Customer Excellence team, where you’ll be championing world class customer service by dealing with inbound sales enquiries - making sure to upsell and cross-sell wherever possible.

A typical day:

• Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
• Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction
• Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it
• Effectively cross-sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative products and educating them about the full product and service offer across our divisions
• Meet and exceed sales targets and KPI’s such as revenue, profitability, call volumes and quality, talk time, data enrichment

What you'll bring:

• Customer obsessed with an eye for detail, able to multitask and have good commercial awareness
• Resilience and tenacity
• Experience of inbound and outbound telesales or telemarketing, with a proven track record of achieving results by building relationships and using a consultative approach
• Professional and effective all-round communication and telephone skills to build relationships and ensure expectations are met
• Experience handling inbound phone inquiries and providing first-class customer service.
• An ability to work autonomously, demonstrating initiative and problem-solving skills to deliver results.

What you’ll get back:

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.

Our ED&I promise:

We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.

We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.