Customer Service Advisor

New Appointments Group; Stone Cross; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local employment agency is looking for a proactive part-time Customer Service Advisor in Stone Cross. The role involves managing customer queries and administration in a busy leisure and wellness environment. Candidates need previous experience in customer service and should possess strong organizational skills. This position offers flexibility in scheduling, including evenings and weekends, and provides various benefits including free leisure membership and professional development opportunities.

Benefits

Free leisure membership

Generous friends and family discounts

Discounted spa treatments

Childcare discounts

Professional development opportunities

Holiday purchase scheme

Employer pension contribution

Company sick pay

Employee assistance programme

Cashback rewards

Qualifications

• Must be able to drive and travel between sites.
• Flexible shift pattern including evenings and weekends.

Responsibilities

• Be the first point of contact for customers.
• Manage queries, bookings, and membership administration.
• Log, resolve, or escalate customer enquiries.
• Update and maintain the internal customer booking system.
• Support membership retention and cancellations.
• Assist with promotions and member renewals.

Skills

Previous customer service or sales experience

Confidence using CRM systems

Strong organisational skills

Attention to detail

Ability to work independently

Proactive identification of process improvements

Flexible to work varying shifts

Tools

Gladstone CRM

Job description

Part-Time Customer Service Advisor
Salary: Up to £12.38 per hour
Location: Main base: Discovery Park. Weekend shifts: Margate location to avoid lone working
Hours: 24 hours per week (4 days), flexible shift pattern

We're looking for a proactive and customer focused Customer Service Advisor to join a busy leisure and wellness operation. This part time role will give you the chance to be part of a supportive team, working with a variety of facilities and supporting members across multiple locations. The role is ideal for someone who is confident on the phone, enjoys building rapport with customers, and is comfortable learning and improving internal systems. Candidates must be able to drive and travel between sites as required.

Responsibilities

• You will be the first point of contact for customers, managing queries, bookings, and membership administration
• Answering calls and emails promptly
• Logging, resolving, or escalating customer enquiries ("tickets")
• Updating and maintaining the internal customer booking system
• Supporting membership retention and cancellations
• Assisting with promotions, sales, and member renewals
• You will also act as a systems champion, supporting colleagues with CRM usage, suggesting process improvements, and helping to make day-to-day operations more efficient

Requirements

• Previous customer service or sales experience
• Confidence using CRM systems (Gladstone experience preferred, but not essential)
• Strong organisational skills and attention to detail
• Ability to work independently and proactively identify process improvements
• Flexible and able to work a shift pattern that includes evenings and weekends
• Shift pattern: three-week rotation including early shifts, late shifts, and a weekend every third week
• Candidates must be able to drive and travel between sites as required

Benefits

• Free leisure membership
• Generous friends and family discounts
• Discounted spa treatments
• Childcare discounts
• Professional development opportunities
• Holiday purchase scheme & volunteering leave
• Employer pension contribution and company sick pay
• Employee assistance programme
• Cashback rewards

Successful candidates will be subject to a DBS check and we can only consider applications from candidates who have the right to work in the UK.

Application

Email your CV to: (email omitted)

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.