Customer Service Advisor

NHS Professionals; Stevenage; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare staffing organization is seeking a Customer Service Advisor to support shift bookings and respond to worker queries. This full-time role involves facilitating bank shifts and establishing strong relationships with staff. The ideal candidate will have customer service experience and strong communication skills. A generous benefits package and career development opportunities are offered.

Benefits

27 days annual leave plus bank holidays

Employee discounts through Blue Light Card

Star of the Month award worth £100 shopping vouchers

Pension contribution up to 10%

Life Assurance

Well-being Programme

Employee Assistance Programme

Qualifications

• Proven ability to build strong working relationships and prioritise tasks.
• Customer service experience in a core customer-focused environment.
• Administration experience required.
• Ability to handle high-volume internal and external customer enquiries.
• Advanced written and verbal communication skills.
• Proactive approach to relationships and troubleshooting.
• Ability to manage time and workload effectively.
• Experience prioritising conflicting workloads.

Responsibilities

• Respond to queries from workers and support them with shift booking.
• Facilitate filling bank shifts while meeting or exceeding workers' requirements.
• Establish strong relationships with hiring and bank staff communities.
• Prioritise tasks to pre-empt process or service issues.

Skills

Building strong relationships

Customer service experience

Administration

Handling high-volume inquiries

Advanced communication skills

Proactive troubleshooting

Time and workload management

Prioritising conflicting workloads

Job description

About the Role

If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.

Join us and you’ll be part of a customer‑focused community, receiving first‑class training, and exceptional career development opportunities, within a culture truly driven by care.

We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor)

Location – East and North Herts

Full‑Time 37.5 Hours per Week

In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on‑site team is to facilitate filling bank shifts while ensuring the workers’ requirements are met or exceeded. Every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

Benefits

Annual Leave – 27 days annual leave allowance, plus bank holidays and the option to buy an extra 3 days annual leave each year!

Employee Discount Schemes – access to a range of exclusive benefits such as the Blue Light Card which provides members with over 15,000 discounts online and on the high street, and Beat, a reward and recognition engagement platform with discounts on electronics, entertainment, travel and more.

Star of the Month! – Recognises colleagues who go the extra mile, winning £100 worth of shopping vouchers.

We are proud to be the first NHS organisation to gain accreditation as a Top Employer by the Top Employers Institute.

Key Responsibilities

The on‑site team is tasked with facilitating the filling of bank shifts while ensuring workers’ requirements are met or exceeded. Key to success is establishing strong working relationships with both hiring and bank staff communities, prioritising proactive tasks to pre‑empt process or service issues, with the aim of delighting our customers and being a "customer obsessed" organisation.

Qualifications & Experience

• Proven ability to build strong working relationships and prioritise tasks.
• Customer service experience in an environment where delighting the customer is the core focus.
• Administration experience.
• Ability to handle high‑volume internal and external customer enquiries and conflicting priorities.
• Advanced written, face‑to‑face and telephone communication skills with a wide range of customers.
• Proactive approach to relationships and troubleshooting.
• Ability to manage time and workload effectively.
• Experience in prioritising conflicting workloads.

Additional Benefits

• Generous annual leave allowance – 27 days per year, plus bank holidays.
• Commitment to talent management & development.
• Star of the Month award – opportunity to win £100 worth of shopping vouchers.
• Pension – contribution up to 10% towards a stakeholder pension scheme.
• Life Assurance.
• Group Income Protection.
• Well‑being Programme.
• Employee Assistance Programme.
• Employee Engagement & discounts platform.

About Us

NHS Professionals (NHSP) runs the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet short, medium and long‑term needs. Uniquely owned by the Department of Health and Social Care, NHSP reinvests any surplus directly back into the NHS. We are proud to be the first NHS organisation to gain accreditation as a Top Employer by the Top Employers Institute.