Customer Service Advisor

Ability Housing Association; Staines-upon-Thames; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community service organization in Staines-upon-Thames is seeking a Customer Service Representative to deliver excellent service in their Contact Centre. You will handle housing and repair queries, supporting tenants and stakeholders. Previous experience in social housing is a plus, but training will be provided. Strong communication skills are essential, and proficiency in Microsoft Office and CRM systems is preferred. Enjoy benefits like healthcare and 25 days annual leave.

Benefits

Support and Leadership

Training and development opportunities

Company healthcare scheme

25 days annual leave

Contributory pension

Sick Pay

Qualifications

• Experience in social housing is desirable.
• Full training will be provided.
• Ability to handle queries through multiple channels.

Responsibilities

• Act as a first point of contact for customers and stakeholders.
• Respond to housing and repair-related queries.
• Help and escalate queries to the relevant department.

Skills

Excellent verbal communication

Excellent written communication

Proficiency in Microsoft Office

Tools

CRM systems

Job description

Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you.

This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre. We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers.

This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge.

You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate.

Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.

If you feel you like you have what we are looking for and are keen to make a difference in the lives of those who need our support, please do get in touch with us.

Benefits you will receive with this role

• Support and Leadership
• Training and development opportunities
• Company healthcare scheme
• 25 days annual leave (excluded bank holidays)
• Contributory pension
• Sick Pay

This post requires employment references and clearance by the Disclosure & Barring Service.