Customer Service Advisor

Tudor Employment Agency; Stafford; On-site; GBP 26,000 - 27,000; Full time

Job summary

A recruitment agency in Stafford is seeking a Customer Service Advisor to provide excellent service and support for luxury motorhomes. The role includes developing customer relationships and managing vehicle logistics. Applicants should have experience in customer service and a professional demeanor. Strong communication and interpersonal skills are essential. The position offers a salary of £26,000 – £27,000 and opportunities for personal development.

Benefits

Exceptional facilities

Christmas bonus and company party

Healthcare including optical and dental

Life insurance

Staff use of company motorhome

Qualifications

• Must have previous Customer Service experience.
• Be professional in appearance and manner.
• Interest in cars or motorhomes is advantageous.

Responsibilities

• Take ownership of the customer and their vehicle throughout the product life.
• Meet and greet all customers upon arrival.
• Communicate with allied departments including the workshop.

Skills

Customer Service experience

Professional appearance and nature

Interest in cars, motorhomes, or travel

Experience with Keyloop or Kerridge

Job description

Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.

This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.

Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role‑specific training to increase your brand and product knowledge.

Experience within a car sales environment or similar would be highly advantageous.

Benefits for a Customer Service Advisor:

• Exceptional facilities
• Extensive personal development programme including NVQ in Customer Service and Business Administration
• Christmas bonus and company paid Christmas party
• Friendly and nurturing team
• Niche industry sector
• Staff use of company motorhome for leisure
• Company provided Jacket Potato lunches each Friday
• Healthcare including optical and dental
• Life insurance

Salary for the Customer Service Advisor:

£26,000 – £27,000 Dependant on experience and to be reviewed after 3 month probation period

The Customer Service Advisor must:

• Have previous Customer Service experience
• Be professional in appearance and nature
• An interest in cars, motorhomes or travel would be advantageous
• Experience / Knowledge of Keyloop or Kerridge would be advantageous

Duties of the Customer Service Advisor:

• Take ownership of the customer and their vehicle from point of sale throughout the product life
• Work under the instruction of the Service Centre Manager and Operations Manager
• Meet and greet all customers upon arrival
• Qualify the customer to achieve accurate diagnostic information
• Communicate with allied departments including the workshop
• Communicate and approve any additional work needed on vehicles
• Manage the logistics and parking of all vehicles on site
• Upsell allied products and services
• Continually update the CRM with accurate client details and vehicle history
• Respond to any customer enquiries within two hours of receipt
• Provide reception cover as needed

Hours of work for a Customer Service Advisor:

Monday‑Friday, 8am‑5pm

Must work one out of three Saturdays, 9AM‑1PM

In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to

For information on all of our roles, please refer to www.tudoremployment.co.uk.