Customer Service Advisor

We Manage Jobs(WMJobs); Stafford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A local government office in Stafford is seeking a Customer Service Advisor to handle a range of enquiries in a fast-paced environment. You will engage with customers via telephone, email, and social media, providing exceptional service on various topics. Ideal candidates will have strong communication skills and the ability to work independently as well as part of a team. This role is full-time with a salary range of £25,583 - £26,403 per annum.

Qualifications

• Experience in a customer service environment.
• Strong communication skills to engage with diverse customers.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Handle customer enquiries across various channels.
• Support with topics like Refuse and Recycling, Licensing, Parking, Housing, and Planning.
• Deliver a quality and professional service.

Skills

Excellent customer service skills

Effective communication

Team player

Self-motivated

Ability to work independently

Job description

Customer Service Advisor (CBP114)

Band DSCP 5 - 7) £25,583 - £26,403 per annum
37 hours per week, Permanent

Working Hours: Monday to Thursday 08:30 to 17:00, Friday 08:30 to 16:30.

Do you get a real buzz from giving excellent customer service?

Are you a great team player and a confident, sincere communicator?

Then let’s talk…

We deal with a range of enquiries on topics as diverse as: Refuse and Recycling, Licensing, Parking, Housing and Planning and we’re looking for people to support us in delivering a quality and professional service.

You will be part of a team answering customer enquiries across a number of channels, including telephone, face to face, e‑mail and social media.

You will have the ability to work in a fast‑paced customer service environment and be a positive self‑motivated person with the ability to work independently and as part of a team.

You will need excellent customer service and communication skills to deal with a diverse range of customers and will have the ability to cope in a fast‑paced environment.

If you would like more information on the requirements for this post, please contact Susan Pote (01785 619293).

For further information and to apply, please visit our website at: https://www.staffordbc.gov.uk/jobs-and-careers

Closing date for completed applications: Sunday 23rd November 2025.

Interviews will be held Tuesday 16th and Wednesday 17th December 2025.