Customer Service Advisor

SeeMeHired; Spalding; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading vehicle service company in Spalding is seeking a dedicated team member for customer service roles focusing on managing appointments and processing transactions. The ideal candidate will possess strong communication skills and be able to handle inquiries professionally across various communication channels. You will play a vital role in ensuring customer satisfaction and maintaining a welcoming environment. Join a fast-paced team committed to quality service and customer retention.

Benefits

Comfortable waiting area with Wi-Fi

Free beverages for customers

Opportunities for career growth

Qualifications

• Strong customer service skills and ability to manage customer enquiries.
• Experience with cash and card transactions processing.
• Ability to maintain cleanliness and organization in a reception area.

Responsibilities

• Answer customer enquiries in person, over the phone, and via email.
• Manage reservations and appointments for vehicle services.
• Process transactions accurately and manage cash procedures.
• Maintain a clean and organized reception area.

Skills

Customer communication skills

Cash handling accuracy

Sales targets achievement

Time management

Job description

Responsibilities

• Answer customer enquiries in person, over the phone, and via email promptly and professionally.
• Manage reservations, appointments, or bookings using our system for all vehicle requirements, i.e. MOTs, servicing, etc.
• Process transactions accurately, including handling cash and card payments and completing all necessary cash and banking procedures within the Centre.
• Providing timely communications with customers by liaising with the Senior Workshop Technician to establish when customer jobs will be completed and ready for collection.
• Provide information about our services/products and promote special offers or car care bundles.
• Make recommendations for other appropriate goods and services when appropriate and providing clear quotations.
• Assisting the Senior Workshop Technician with the ordering and returning of parts.
• Drive quality and consistency of customer service enabling customer retention.
• Ensure transaction and customer satisfaction targets are achieved at all times.
• Be responsible for the delivery of the IN n OUT experience to each and every customer, or visitor within the Centre.
• Manage and assist with customer complaints alongside the Senior Workshop Technician and the Customer Care Manager, ensuring a mutually satisfactory outcome achieved resulting in customer delight.
• Be responsible for daily opening and closing procedures and ensuring that site security is always maintained.
• Maintain a clean and organised reception area, including the reception desk, waiting area, and other public spaces.
• Set the standards and expectations of the business by adhering to all company policies and procedures and leading by example, ensuring all team and personal assessments are completed on our online platform for training and assessments.
• Proactively achieve and/or exceed sales targets and operating budgets within the allocated Centre.
• Assist with any investigatory or disciplinary matters and/or any other HR requirements.
• Conduct team meetings, including daily sales updates and business expectations.
• Be involved in Centre development and car count, including PR and marketing.
• Carry out any other reasonable tasks as requested by the AGM or other members of senior management.

About IN n OUT Autocentres

IN n OUT Autocentres (IN'n'OUT Autocentres) are experts in vehicle servicing, MOTs & repairs. We were established in 2008 and now have 30 autocentres nationwide.

Servicing Made Simple – We provide you with fixed prices, clear explanations, and great service, all underpinned by a 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.

100% Commitment to Customer Service – The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.

Manufacturer‑approved parts – We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicle’s manufacturer warranty status.

Trained and Qualified Technicians – All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.

We are a Which? Trusted Trader and proud of it. We are regularly audited by Which? and subjected to their stringent criteria to be a business that is proven to be open and honest with its customers. We provide a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?.

Wi‑Fi, Coffee, Comfortable Sofas – Our client waiting lounges feature high‑speed Wi‑Fi, free beverages, child’s play area and baby change facilities, all designed for you to be comfortable and be able to catch up on work or entertainment while you wait.

75% Repeat Customers – IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction. We will never carry out any additional work unless authorised. Our team provides you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.