Customer Service Advisor

Uniting Holding; Southend-on-Sea; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading customer service provider in the UK seeks a Customer Service Advisor to manage client communications. This role involves interacting with clients, handling enquiries, and providing excellent customer service. The ideal candidate will have at least one year of customer service experience and relevant qualifications. The position requires strong communication skills and a sales-oriented mindset.

Qualifications

• One Year Customer service experience required.
• GCSEs, NVQs, or equivalent qualifications are essential.
• HND/HNC or High School Diplomas accepted.

Responsibilities

• Handling enquiries from customers.
• Offering customers products and services.
• Performing administrative functions.
• Updating client accounts.
• Processing customer correspondence.

Skills

Handling customer queries

Providing excellent customer service

Oral and written communication

Being professional and flexible

Managing stress

Resolving problems

Being driven and positive

Managing multiple tasks

Meeting targets

Administration and organisation

Being sales oriented

Education

GCSEs

NVQs

HND/HNC

High School Diplomas

Job description

Managing client communications is the responsibility of a Customer Service Advisor. These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.

A Customer Service Advisor usually performs many of the following tasks:

• Handling enquiries
• Offering customers products and services
• Performing administrative functions
• Updating client accounts
• Processing customer correspondence

Skills

• Handling customer queries
• Providing excellent customer service
• Oral and written communication
• Being professional and flexible
• Managing stress
• Resolving problems
• Being driven andpositive
• Managing multiple tasks
• Meeting targets
• Administration and organisation
• Being sales oriented

Requirements

• One Year Customer service experiance
• GCSEs
• NVQs
• HND/HNC
• High School Diplomas