Customer Service Advisor

University of Southampton Malaysia; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A higher education institution in Southampton is seeking a Customer Service Advisor to provide outstanding service to students and residents. The ideal candidate will have experience in a diverse customer service environment, excellent communication skills, and the ability to work in a team. This role requires flexible working hours and will support various operational tasks across multiple sites.

Qualifications

• Experience in a busy customer service environment.
• Approachable and organized character.
• Confident in teamwork.

Responsibilities

• Provide excellent service to students and residents.
• Collaborate with teams providing 24/7 support.
• Support supervisory team at Halls of Residence.

Skills

Customer service skills

Communication

Multi-tasking

Organizational skills

Tools

Computer systems

Job description

The Residences team at the University of Southampton offer accommodation to over 6,500 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of rooms, instigating a new refurbishment plan along with continued development of our halls offer to enhance student experience.

This Customer Service Advisor position offers the opportunity to provide excellent service throughout the day for students, residents and other customers who interact with our services. You will be calm under pressure and have a commitment to providing excellent customer service at every touchpoint, whilst supporting the ongoing development and improvement projects for our customer facing areas. As an excellent communicator and multi-tasker, you will also play a part in providing valuable support to the supervisory team at Wessex Lane and City Gateway Halls of Residence, both within and outside of reception. The role may include occasional cover at other sites across Southampton and Winchester.

To ensure the smooth running of our service you will need to work in close partnership with colleagues in other teams who collectively provide a 24/7 support to students in Halls. You will also need to collaborate with other departments within the University and external contractors who deliver services within our Halls of Residence.

The successful candidate will be able to evidence experience of working within a busy and diverse customer service environment. We are looking for an approachable and organised character with excellent communication skills. You will need to be confident working within a team; customer service skills across any industry could well be an advantage. The department uses multiple computer systems to deliver its services therefore experience using multiple systems is essential.

This position is currently being advertised for 36-hours per week, Monday-Friday on a rota working between the hours of 8am and 8pm on a rotational basis (8am-4pm, 10am-6pm and 12pm-8pm) at both Wessex Lane and City Gateway Halls of Residences. You will also be expected to be available for occasional weekend working to support peak activity times during the academic year such as student arrivals/departure events and open days/offer holder visit days.

To find out more about the work of the Residences team please visit our website http://www.southampton.ac.uk/uni-life/accommodation.page

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.