Customer Service Advisor

Fawkes and Reece; Skelmersdale; On-site; GBP 23,000 - 28,000; Full time

Job summary

A reputable building contractor in Skelmersdale is seeking a Customer Service Advisor to join their renewable energy division. This role involves daily interaction with homeowners, providing updates on energy efficiency upgrades. The ideal candidate should have a strong background in customer care, particularly within the construction or renewable energy sectors, along with excellent organisational and administrative skills. A salary of up to £28,000 per year, plus benefits, is offered.

Qualifications

• Strong background in customer care within construction or renewable energy.
• Excellent organisational and administrative skills.

Responsibilities

• Daily interaction with customers via telephone or email.
• Keep customers updated on work being completed in their homes.
• Answer customer queries effectively.

Skills

Customer care experience

Organisational skills

Administrative skills

Job description

Location: Skelmersdale

Salary: £28,000 per Year

Contract: Permanent

Type: Full Time

Reference: CSA_1764158267

Posted: November 26, 2025

About the Company

My client is an established and reputable building contractor based in the Wigan area that works nationally. They operate within a group of businesses and currently require a Customer Service Advisor to join them on a permanent basis within the renewable energy division.

Role Overview

The company works with private homeowners across the country, assisting them in the delivery of installation of energy efficiency upgrade works to their homes. Types of work include:

• Solar panel installation
• New windows and doors
• Air source heat pump installation
• Insulation work
• and more

The successful candidate will be based in the Wigan Head Offices and will be responsible for daily interaction with customers either via telephone or email. They will keep customers updated regarding work being completed in their homes and answer any queries they may have.

Qualifications

The successful candidate should have a strong background in customer care, ideally within a construction, renewable energy or similar type of business. Excellent organisational and administrative skills are also required.

Salary and Benefits

The salary is up to £28,000 per year plus benefits.

How to Apply

If you are interested in the role and would like to apply, please follow the link below to submit your CV.