Customer Service Advisor

Netbox Recruitment; Sidcup; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency based in Sidcup is looking for a proactive Customer Service Advisor to join their rapidly growing team. The successful candidate will have strong customer service experience via phone and email, and will be responsible for managing customer communications and supporting internal processes. This is a full-time permanent role offering a salary of £30k.

Qualifications

• Strong customer service experience via phone and email.
• Scheduling experience required.
• Strong IT skills.
• Outgoing nature.
• Adaptable approach and can use your initiative.
• Open to change and embraces it.

Responsibilities

• Acting as the first point of contact for all correspondence by phone and email.
• Supporting a larger inhouse team with administrative duties.
• Managing a shared inbox and responding within suitable timeframes.
• Handling complaints and finding suitable solutions.
• Processing orders or returns as needed.
• Supporting the scheduling team.
• Helping create and implement processes for the customer service team.

Skills

Customer service experience

Scheduling experience

Strong IT skills

Outgoing nature

Adaptability

Job description

Customer Service Advisor

£30k

Sidcup

Mon- Fri

Perm

My client based in Sidcup are looking to recruit for a exceptional Customer Service Advisor to join their team who has that get up and go, confident attitude and outgoing nature. You will be joining a business where individuals are truly valued, they love where they work and a place that is growing rapidly. You will be someone who has fantastic experience of delivering customer service via phone and email, easily adaptable and enjoys change.

Day to day of the Customer Service Advisor :

• Acting as the first point of contact for all correspondence by phone and email to customers.
• Supporting a larger inhouse team with administrative duties and updating internal systems.
• Managing a shared inbox with the team and responding within suitable timeframes.
• Handling complaints first hand and finding a suitable solution for all parties involved.
• Processing orders or returns as and when required.
• Supporting the scheduling team and scheduling engineer works when needed.
• Supporting your manager in creating and implementing established processes for the customer service team.

Requirements of the Customer Service Advisor :

• Strong customer service experience via phone and email.
• Scheduling experience required.
• Strong IT skills.
• Outgoing nature.
• Adaptable approach and can use your initiative.
• Open to change and embraces it.

If you are interested in this Customer Service Advisor role, please reach out to El on (phone number removed) opt 2 or hit APPLY