Customer Service Advisor

My Urban Child; Shrewsbury; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading service company in the United Kingdom is seeking a Customer Service Advisor to manage customer inquiries and support logistics operations. The ideal candidate will have previous customer service experience and strong communication skills. Join a supportive business that values continuous improvement and offers a salary range of £29,000 to £32,000 plus benefits.

Benefits

Salary range £29,000 to £32,000

Bonus

Sick pay

25 days holiday + bank holidays

Pension scheme with company matching

Life assurance 3x salary

Employee Assistance Programme

Ongoing training and development

Qualifications

• Previous experience in customer service.
• Knowledge of ERP systems is a bonus.
• CAPABILITIES: Ability to communicate effectively both in writing and verbally.

Responsibilities

• Handle customer enquiries via phone, email, and at the trade counter.
• Process sales orders, returns, and credits through the ERP system.
• Liaise with warehouse and field sales teams for smooth order fulfilment.
• Provide advice on products, warranty processes, and technical queries.
• Support the branch manager with site maintenance and operational tasks.

Skills

Customer service experience

Strong communication skills

Organised and methodical

Ability to manage multiple tasks

Confident handling enquiries

Job description

Customer Service Advisor Shefford

£29,000 £32,000 + Benefits

Are you passionate about customer service and looking for a role where you can make a real difference every day? We’re looking for someone who thrives in a busy environment, enjoys problem‑solving, and takes pride in delivering excellent service. You’ll be at the heart of the branch supporting customers by phone, email, and at the trade counter, while also helping to keep logistics and operations running smoothly.

About The Company

You’ll be joining a global leader in battery collection, recycling, and distribution, supporting industries that keep the world moving. With operations across Europe and beyond, the company combines strong heritage with a forward‑thinking approach, investing in people, technology, and sustainability. They are committed to developing their teams, building a culture of continuous improvement, and making a positive impact on both customers and the environment.

Whats in it for you?

• £29,000 £32,000 salary depending on experience
• Bonus
• Sick pay
• 25 days holiday + bank holidays
• Pension scheme salary sacrifice with company matching up to 6%
• Life assurance 3x your salary
• Employee Assistance Programme including up to 6 counselling sessions per case
• Ongoing training and leadership development with internal and external providers

What Youll Be Doing

• Handling customer enquiries via phone, email, and at the trade counter
• Processing sales orders, returns, and credits through the ERP system
• Liaising with the warehouse and field sales teams to ensure smooth order fulfilment
• Providing advice on products, warranty processes, and technical queries
• Overseeing van fleet KPI input, maintenance, and paperwork
• Supporting the branch manager with site maintenance and operational tasks
• Ensuring high standards of health & safety are met at all times

What Were Looking For

• Previous customer service experience (ERP system knowledge a bonus)
• Strong communication skills, both written and verbal
• Confident handling customer enquiries by phone and email
• Organised and methodical, able to manage multiple tasks effectively
• Positive, team‑oriented, and eager to learn and improve
• Comfortable working in a fast‑paced office environment

This is an excellent opportunity to build your career with a supportive business that values people, service, and continuous improvement.