Customer Service Advisor

Halfords; Shoreham-by-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive service provider in Shoreham-by-Sea is seeking a Customer Service Advisor to be the welcoming face for customers, managing bookings and addressing technical issues. Ideal candidates have a proven track record of excellent customer service and a full driving license. The role offers competitive benefits and opportunities for career progression, including discounts on products and financial planning support.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

25% off most Halfords products

Discounts on groceries, shopping, etc.

Cycle to Work Scheme

Financial planning support via Wagestream

GP Access 24/7

20% discount on shares

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven record of delivering excellent customer service.
• IT literate and capable of handling technical concerns.
• Calm and professional under pressure.

Responsibilities

• Handle job bookings in the in-house system.
• Discuss technical concerns with customers.
• Ensure customer satisfaction during service interactions.

Skills

Excellent customer service

IT literacy

Professional handling of difficult situations

Ability to achieve targets

Experience in Autocentre environment

Full driving license with less than 9 points

Job description

We’re the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Key Qualifications

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Benefits

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.