Customer Service Advisor

Lakeland; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer-focused retail company in Fulwood, Preston is seeking enthusiastic individuals for a customer service role. This fixed-term position offers 37 hours per week, providing exceptional service and expert product knowledge. Ideal candidates will possess excellent communication skills, a positive attitude, and the ability to thrive in a dynamic environment. Benefits include competitive pay, 29 days of holiday, and generous product discounts.

Benefits

Competitive salary

Group personal pension plan

Paid holidays

Generous discounts on products

Responsibilities

• Deliver exceptional customer service and expert product knowledge.
• Support the Customer Service team in achieving goals.
• Provide extraordinary customer experiences.

Skills

Excellent communication and listening skills

Confident, positive attitude

Strong numerical and analytical skills

Attention to detail

Time management

Ability to thrive in a fast-paced environment

Team player

Adaptability

Job description

About the Role

Location: Fulwood, Preston

Contract: Fixed Term Until 24 December 2025

Hours: 37 hours per week

Pay: £12.21 per hour (for applicants aged 18 and over)

We’re looking for friendly, passionate, and customer-focused individuals to join our busy Customer Service team in Fulwood, Preston.

This is a fixed-term contract until 24 December 2025, working 37 hours per week.

In this varied and exciting role, you’ll act as an ambassador for Lakeland, delivering exceptional service and expert product knowledge at every step of the customer journey. You’ll support the wider Customer Service team in achieving its goals and provide a consistently extraordinary customer experience with every contact—going above and beyond to delight our customers.

You’ll bring a ‘selling through service’ approach to every interaction, recommending the right products and ensuring our customers enjoy not only amazing products but also first-class experiences.

About You

We’re looking for people who:

• Have excellent communication and listening skills
• Bring a confident, positive, and proactive attitude to customer service
• Have strong numerical, analytical, and tech skills with great attention to detail
• Can manage time effectively and prioritise tasks efficiently
• Thrive in a fast-paced environment and are comfortable working both independently and as part of a team
• Are team players who openly share knowledge and build positive working relationships
• Are adaptable and open to change, responding positively to the evolving needs of our customers

If you love helping people, enjoy problem-solving, and take pride in providing top-tier customer service, we’d love to hear from you.

About Lakeland

Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.

Benefits

There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary and a group personal pension plan.

There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.