Customer Service Advisor

Brook Street; Sheffield; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor for the Environment Agency to provide excellent customer service and support regulatory processes. The role offers hybrid working options and comprehensive training. The ideal candidate should be motivated to assist customers and manage inquiries efficiently. This position allows you to contribute to a respected public-sector organization with a meaningful mission, ensuring customers receive the guidance they need.

Benefits

Comprehensive training

Ongoing training support

Hybrid working options

Qualifications

• Strong motivation to deliver excellent customer service.
• Ability to manage customer inquiries effectively.
• Capable of handling administrative tasks.

Responsibilities

• Provide accurate information tailored to customer needs.
• Manage incoming calls and assist customers.
• Complete administrative tasks to support the team.

Skills

Excellent customer service

Effective communication

Ability to handle calls under pressure

Job description

Customer Service Advisor - Environment Agency

Location: Rotherham or Sheffield (training may take place at either site)
Working Pattern: Hybrid (office-based during training; part-remote thereafter, subject to business needs)
Pay: £12.52 per hour
Contract Type: Temporary
Sector: Public Sector
Hours: Fixed shifts between 8:00am and 6:00pm (e.g., 8am-4pm, 9am-5pm, or 10am-6pm)

Make a Difference as a Customer Service Advisor

Are you motivated to deliver excellent customer service? Would you like to support the vital work of a respected public-sector organisation? Join the Environment Agency and help ensure communities, businesses, and individuals receive the guidance they need.

Why Join Us?

Brook Street is one of the UK's leading recruitment agencies, trusted to connect people with meaningful roles across the public sector. We're committed not just to placing candidates, but to helping them grow and succeed.

About the Role

As a Customer Service Advisor, you will be part of the Environment Agency's busy contact centre team. You'll handle a defined range of call types particularly during peak periods providing clear, accurate information to customers. This may include helping people understand relevant regulations, offering guidance on environmental processes, or taking details from those wishing to report an issue.

Key Tasks

• Managing incoming calls and providing accurate information tailored to customer needs
• Recording and gathering information to aid regulatory or reporting processes
• Sending follow-up emails to summarise discussions and share relevant resources
• Assisting customers in completing documentation or knowing compliance steps
• Completing administrative tasks to assist the wider team

What We Offer

Full Training: Comprehensive training to equip you with the knowledge and confidence to handle customer enquiries effectively

Ongoing Training: Dedicated training and quality teams on hand to help you continually develop

Hybrid Working: Once fully trained, you may have the option to work from home for part of the week

Meaningful Work: Contribute to an organisation with a clear public mission and positive impact

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.