Customer Service Advisor

The Sovini Group; Sefton; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading housing organization is looking for a Customer Service Advisor in Sefton. The position focuses on providing support and resolving customer queries while ensuring high levels of satisfaction. Candidates should have at least 5 GCSEs, including Maths and English, along with strong communication and IT skills. The role offers a competitive salary, agile working options, and a comprehensive benefits package, including matched pension contributions.

Benefits

Competitive salary

28 days holiday + bank holidays

Matched pension contributions up to 8%

Career development programmes

Health & wellbeing support

Qualifications

• GCSEs including Maths and English are mandatory.
• Strong communication across various channels is essential.
• Experience in customer service roles is required.

Responsibilities

• Resolve customer issues as the first point of contact.
• Achieve performance indicators and service delivery plan.
• Work with internal and external service areas to achieve satisfaction.

Skills

GCSEs including Maths and English

Excellent communication skills

Experience in Customer Service

Excellent IT skills (Outlook, Word, Excel)

Organisational skills

Can-do attitude

Confidentiality

Education

5 or more GCSEs

Job description

Customer Service Advisor

We are currently looking for a Customer Service Advisor to join One Vision Housing part of The Sovini Group.

Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination. Inclusivity matters – We recognise candidates may have diverse needs, and we will always look to support this throughout the process.

If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.

This position is a permanent opportunity.

Responsibilities

• Provide first point of resolution to customers, resolving all customer. Taking a proactive approach to customer care, ensuring high customer satisfaction.
• Achieve individual / team performance indicators and service delivery plan. Performance assessment utilising quality monitoring, 1-2-1’s, appraisals, and team meetings.
• Provide outgoing customer engagement for all service areas. Including low level rent arrears, surveys arranging appointments, customer involvement / welfare, housing register.
• Work in partnership with internal / external service areas, and agencies to achieve high customer satisfaction.
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.

Qualifications and Skills

• 5 or more GCSE’s or Must include Maths and English.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• Experience of working in a Customer Service.
• Excellent IT skills, especially Microsoft Outlook, Word, and excel.
• Experience of effective communication with people at all levels through a variety of methods.
• Strong organisational skills and ability to concentrate on detail and quality of work, prioritising and ensuring that deadlines are met.
• Flexible “can do” attitude and willingness to gain experience in all aspects of the business.
• Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
• To demonstrate The Sovini Group’s values in your day-to‑day job role – Success, Passion, Authenticity, Courage, Enterprise.

Desirable Experience

• NVQ Level 2 in Call handling or Customer Services.
• Experience of working in a Contact Centre environment.
• Experience of working within a Social Housing environment.

Benefits

• Competitive salary - £25,207.59 - £31,608.91
• Hours – 36 per week (Monday-Friday shift pattern).
• Agile working – enjoy an agile working approach.
• 28 days holiday + bank holidays (rising to 33 days after 5 years)
• Festive shutdown (3–4 days taken from holiday entitlement)
• Fantastic, matched pension contributions up to 8%.
• Life Assurance for every colleague, peace of mind ensuring your loved ones are cared for.
• Career development through bespoke L&D programmes.
• Cycle 2 Work Scheme.
• Corporate discount scheme.
• Award-winning health & wellbeing support.
• 24/7 GP access, EAP, financial wellbeing tools & more.

Apply online via our website today!

Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.

Closing date – 5th January 2026. Please note that shortlisting may take place prior to the advert closing; if a high volume of suitable applicants has applied, the advert may close early. Please do not hesitate to submit your application.