Customer Service Advisor

Pertemps; Ryton-on-Dunsmore; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Administrator to be the first point of contact for customers in Ryton-on-Dunsmore. Responsibilities include handling inquiries, managing orders, and providing exceptional support. Candidates should have at least one year of experience in customer service or administration, strong skills in English and Math, and proficiency in Microsoft Word. This full-time role offers a competitive salary.

Qualifications

• 1+ years of experience in Customer Service, Admin or logistics environment.
• Understanding of Supply Chain.
• Proficiency in Microsoft Word and other packages.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Manage customer orders, ensuring accuracy and timely processing.
• Resolve customer complaints or issues professionally.
• Maintain accurate customer records and update databases.
• Coordinate with other departments to meet customer needs.
• Handle administrative tasks such as filing and reporting.
• Ensure high customer satisfaction through excellent support.
• Run customer reports and validate shared data.

Skills

Customer service experience

Understanding of Supply Chain

Good English skills

Good Math skills

Tools

Microsoft Word

Job description

Job Title: Customer Service Administrator

Location: Ryton upon Dunsmore, Warwickshire

Contract Type: Full-time, Temp -Perm

Salary: £12.50Phr

As a Customer Service Administrator, you will be the first point of contact for our customers, providing exceptional service and support. You will handle a variety of administrative tasks to ensure smooth daily operations, including managing inquiries, processing orders, and assisting with any customer-related queries.

Key Responsibilities

• Responding to customer inquiries via phone, email, and online platforms
• Managing customer orders, ensuring accurate and timely processin
• Resolving customer complaints or issues in a professional manner
• Maintaining accurate customer records and updating databases
• Coordinating with other departments to ensure customer needs are met
• Handling administrative tasks such as filing, document preparation, and reporting
• Ensuring a high level of customer satisfaction through excellent communication and support
• Running customer reports, validating and correcting anomalies prior to sharing dataInvestigating and resolving invoice discrepanciesUpdating customer contracts on the Sales Order system and ensuring customer & suppliers information is kept up to date

Skills & expierence required

• 1 + Years expierence in Customer Service / Admin or logictics enviorment
• Understanding of Supply Chain
• Understanding of Micrsoft Word & other packages
• Good English and Math Skills