Customer Service Advisor

Kinaxia Logistics Careers; Rugby; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading logistics firm in Rugby is seeking a Customer Service Advisor to enhance customer satisfaction through effective support and service delivery. This role includes utilizing CRM systems for tracking customer interactions and resolving queries promptly. The position offers a competitive salary of £25,396 per annum, along with various benefits such as life assurance, pension, and training opportunities. Ideal candidates will possess strong communication skills and a customer-oriented mindset.

Benefits

Life assurance

Pension

Opportunity for training and development (CPC training)

Full Uniform and PPE

Onsite Parking

Cycle to work scheme

Loyalty Awards

Employee benefits and discounts

Qualifications

• Proficiency in using CRM systems for tracking customer interactions.
• Ability to provide professional, customer-focused service.
• Strong communication skills to handle complex queries.

Responsibilities

• Utilise the CRM system to manage customer interactions and complaints.
• Adhere to customer service standards and policies.
• Resolve customer queries promptly and effectively.

Skills

CRM proficiency

Customer service orientation

Communication skills

Job description

Panic Transport are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

• Monday - Friday
• 40 hours per week
• Afternoon - Evening shift
• £25,396 per annum
• Additional benefits :
• Life assurance
• Pension
• Exceptional fleet
• Opportunity for training and development (CPC training)
• Full Uniform and PPE
• Onsite Parking
• Cycle to work scheme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job

• Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated.

Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering...