Customer Service Advisor

Brellis Recruitment Ltd; Royal Leamington Spa; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A recruitment consultancy in the United Kingdom is seeking a Customer Service Advisor to assist customers with overdue payments. In this hybrid role, you'll engage in constructive conversations to find solutions that work for both the customers and the company. The ideal candidate will have a background in customer service with strong communication skills. This position offers £26,000 – £28,500 depending on experience, alongside benefits such as private medical care and 25 days holiday.

Benefits

25 days holiday + bank holidays

Private medical and life assurance

Pension up to 7.5%

Staff discounts

Development opportunities

Qualifications

• Experience in customer service, call centre, or contact centre.
• Ability to handle objections confidently with empathy.
• Organized and able to manage workload effectively.

Responsibilities

• Engage with customers about overdue accounts.
• Agree on payment arrangements or plans.
• Keep accurate records of customer interactions.

Skills

Customer service background

Confident communicator

Empathy

Problem-solving

Organizational skills

Job description

Customer Service Advisor(Payments Support)

Leamington Spa – Hybrid (after training)

£26000 – £28,500 (depending on your experience) + Benefits

Are you from a customer service, call centre or contact centre background and enjoy having quality conversations with people?

This role is all about helping domestic customers who have gone a little overdue on payments (30–90 days). You’ll listen, understand their situation, and agree on the best solution, whether that’s taking a payment or setting up a plan. It’s about quality over quantity : engaging conversations, building rapport, and supporting customers with empathy.

What you’ll do as a Customer Service Advisor :

• Speak with customers about overdue accounts in a supportive, professional way
• Agree payment arrangements or plans that work for both sides
• Handle objections confidently but always with empathy
• Keep clear and accurate records

What we’re looking for in our Customer Service Advisors :

• Background in customer service / contact centre / call centre
• Confident communicator who enjoys problem-solving
• Resilient, empathetic, and motivated by helping customers
• Organised and able to manage your workload effectively

Shift pattern for Customer Service Advisor :

7-week rotation (5x 8 : 30 am– 5 : 00 pm, 1x 8.00 amto 4.30pm and 1x 11.30am to 8pm)

Benefits for a Customer Service Advisor :

• 25 days holiday + bank holidays
• Private medical, life assurance, pension up to 7.5%
• Staff discounts + development opportunities

INDL